Evaluasi sistem antrian pendaftaran online terjadwal waktu layanan bagi rujukan BPJS di poliklinik rawat jalan RSUD Budhi Asih tahun 2016-2017 = Evaluation of online appointment registration system with scheduled servicing time for BPJS patients on outpatient clinics at RSUD Budhi Asih for 2016-2017

Analisis Waktu Tunggu Pelayanan Unit Rawat Jalan Rumah Sakit MH. Thamrin, Jakarta Tahun 2013 = Analysis of Outpatient Waiting Time in MH. Thamrin Hospital Jakarta Year 2013

Analisis kualitas pelayanan Instalasi Rawat Jalan pada Rumah Sakit Umum Pusat Fatmawati dengan menggunakan pendekatan service quality (Gap 1-4) = Service quality analysis of outpatient installation at the Fatmawati Central General Hospital with using gap analysis approach (Gap 1-4)

Efisiensi Pelayanan Rawat Jalan Unit Farmasi RS Abdi Waluyo Dengan Pendekatan Business Process Improvement = Efficiency of Outpatient Pharmacy Services at Abdi Waluyo Hospital Using Business Process Improvement Approach

Faktor-faktor penentu waktu tunggu penyerahan obat pasien rawat jalan di RSUD Kota Mataram = The determinants of waiting time for outpatient medication delivery at Mataram General Hospital