Nur Harfi Oktaviani
Analisis kualitas pelayanan elektronik pada aplikasi Tangerang Live = Analysis of e-service quality on Tangerang Live application
Fakultas Ilmu Administrasi Universitas Indonesia, 2022
 UI - Skripsi Membership
Dendrityasih Dinakara
Analisis Tingkat Kepuasan Penumpang pada Stasiun Manggarai dengan Metode Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) = Analysis of Passenger Satisfaction Level in Manggarai Station with Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI)
Fakultas Teknik Universitas Indonesia, 2022
 UI - Skripsi Membership
William Alfredo
Analisis Pengaruh E-Service Quality Terhadap E-Satisfaction, Studi Pengguna Shopee Food di DKI Jakarta Pada Masa Pandemi Covid-19 = Analysis of The Effect of E-Service Quality on E-Satisfaction, Study on Shopee Food Users in DKI Jakarta During the Covid-19 Pandemic
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi Membership
Sherina Aulia
Analisis Tingkat Kepuasan Pengguna E-Service Jakrespons dalam Aplikasi JAKI sebagai Bentuk Pelayanan Publik = Analysis of the Level of Satisfaction of Jakrespons E-Service Users in the JAKI Application as a Form of Public Service
Fakultas Ilmu Administrasi Universitas Indonesia, 2022
 UI - Skripsi Membership
Alfari Nabawi Putra Aji
Pengaruh e-service quality terhadap customer repurchase intention melalui customer satisfaction pada Zalora Indonesia = The effect of e-service quality towards customer repurchase intention through customer satisfaction on Zalora Indonesia
Fakultas Ilmu Administrasi Universitas Indonesia, 2018
 UI - Skripsi Membership