Analisis pengaruh service environments terhadap customer emotions, customer satisfaction dan behavioral intentions : studi kasus: pelanggan Klinik Perawatan Natasha Skin Care di Jabodetabek = The analysis of service environments influence to customer emotions, customer satisfaction and behavioral intentions : case study: customers of Natasha Skin Care Clinics in Jabodetabek

Analisis pengaruh kepuasan dan kepercayaan e-customer terhadap loyalitas e-Customer pada pelanggan e-commerce di Jabodetabek = Influence analysis of satisfaction and trust toward e-Customer loyalty to e-commerce customer in greater Jakarta

Pengaruh respon emosi terhadap aktivitas wom dengan kepuasan sebagai variabel mediasi (studi kasus perfilman Indonesia di wilayah Jabodetabek) = Impact of emotional response on wom activities with satisfaction as mediatior variable (case study Indonesian movies on regional Jabodetabek)

Analisis identifikasi faktor kepuasan konsumen terhadap perbandingan minimarket dan warung = Consumer's satisfaction factor identification comparison analysis between minimart and warung

Perancangan peningkatan kepuasan pelanggan perusahaan telekomunikasi dengan metode lean six sigma dan quality function deployment = Designing improvement of telecommunications company customer satisfaction with lean six sigma method and quality function deployment