Brand real: how smart companies live their brand promise and inspire fierce customer loyalty

Faktor-faktor yang berkontribusi terhadap loyalitas konsumen dalam keputusan pembelian produk dan atau jasa Jakarta L'beauty skin dan beauty care tahun 2012 = Contribution factors of customer loyalty in purchasing decision in Jakarta L'beauty skin and beauty care in 2012

Pengaruh inovasi jasa terhadap loyalitas pelanggan: studi pada mobile application t-bike Telkomsel = The effect of service innovation toward customer loyalty: study in t-bike Telkomsel mobile application

Dampak Green Marketing Mix, Green Image, Green Satisfaction, dan Green Trust pada Green Customer Loyalty: Green Cosmetics Indonesia = Impact of Green Marketing Mix, Green Image, Green Satisfaction, and Green Trust on Green Customer Loyalty: Indonesia's Green Cosmetics

The eternal e-customer : how emotionally intellligent interfaces can create long-lasting customer relationships