Faktor-faktor yang berpengaruh terhadap perilaku Word of Mouth konsumen : survey terhadap pelanggan kartu Halo Telkomsel di Jabotabek

Pengaruh Trustwothiness Seorang Influencer, Customer Citizenship Behaviour, Customer Participation Behaviour, dan Expected Brand Value, terhadap Purchase Intention dalam High Involvement Product = Influencer's Trustworthiness, Customer Citizenship Behaviour, Customer Participation Behaviour, and Expected Brand Value towards Purchase Intention on High Involvement Product

Analisis pengaruh product attribute beliefs terhadap customer perceived value dan repurchase intention = Effect of product attribute beliefs towards customer perceived value and repurchase intention

Pengaruh Customer Experience terhadap Customer Engagement melalui Customer Commitment pada Ritel (Studi pada Pelanggan Alfamart di Jabodetabek) = The Influence of Customer Experience on Customer Engagement through Customer Commitment on Retail (Study on Alfamart Customer in Jabodetabek)

Pengaruh Customer Engagement Terhadap Co-Creation, Customer Trust, Customer Retention Melalui Self-Congruence (Studi Pada Pengikut TikTok Somethinc) = The Effect of Customer Engagement on Co-Creation, Customer Trust, Customer Retention Through Self-Congruence (Study on TikTok Somethinc Followers)