Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Bank, John
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
 Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 2003
 Buku Teks
Rozali Kholid
Implementasi total quality management (tqm) dalam manajemen perpustakaan di dinas perpustakaan dan kearsipan Musi Banyuasin
Pusat Jasa Perpustakaan dan Informasi, 2022
 Artikel Jurnal