Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
Buku Referensi
Bank, John
The essence of total quality management
Prentice-Hall, 2000
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 2003
Buku Teks
Martin, Lawrence L.
Total quality management in human service organizations / Lawrence L. Martin
Sage Publications,Inc., 1993
Buku Teks