Evaluasi Kualitas Pelayanan Penerbitan Surat Keterangan Catatan Kepolisian (SKCK) di Kepolisian Resor (Polres) Payakumbuh = Evaluation of the Quality of Service for Issuing Police Record Certificates (SKCK) at the Payakumbuh Resort Police (Polres)

Pengaruh kualitas jasa dan produk terhadap intensi untuk mengganti merek dengan mediasi kepuasan pelanggan: merek mobil Honda di Jakarta dan sekitarnya = Product and service quality contribution to customer satisfaction in relation to switching brands: the honda automobile industry in Jakarta and surrounding areas

Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services

Pengaruh e-service quality terhadap Brand Trust pada penyedia jasa e-ticketing di Indoneisa : studi pada situs tiket.com = The effect of e-service quality towards Brand Trust on e-ticketing service providers in Indonesia : study on tiket.com website / Puteri Rengganis

Dampak sistem perizinan online terhadap kualitas pelayanan informasi dan investasi terpadu di Ditjen Mineral dan Batubara = Impact online licensing system on service quality in integrated information and investment service at directorate general of mineral and coal / Dedy Afriyanto