Alfari Nabawi Putra Aji
Pengaruh e-service quality terhadap customer repurchase intention melalui customer satisfaction pada Zalora Indonesia = The effect of e-service quality towards customer repurchase intention through customer satisfaction on Zalora Indonesia
Fakultas Ilmu Administrasi Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Yukitri Adiawardani
Pengaruh E-Service Quality terhadap Repurchase Intention melalui mediasi Customer Satisfaction pada Zalora.co.id = The Effect of E-Service Quality on Repurchase Intention through Customer Satisfaction Mediation at Zalora.co.id
Fakultas Ilmu Administrasi Universitas Indonesia, 2017
 UI - Skripsi (Membership)
Muhammad Rezaryano Yahdiyan
Pengaruh e-service quality melalui online shopping satisfaction terhadap online repurchase intention dan intention to buy at other online channel: studi kasus tokopedia com = The effect of e service quality through online shopping satisfaction to online repurchase intention and intention to buy at other online channel
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
Ristina Dian Astuti
Pengaruh e-service quality terhadap repurchase intention melalui customer satisfaction = The effect of e-service quality toward repurchase intention through customer satisfaction
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Fauziyyah Hanun
Pengaruh E-Service Quality terhadap E-Customer Loyalty dengan E-Customer Satisfaction sebagai Variabel Mediasi pada Pengguna Blibli di Jabodetabek = The Effect of E-Service Quality on E-Customer Loyalty with E-Customer Satisfaction as a Mediating Variable for Blibli Users in Jabodetabek
Fakultas Ilmu Administrasi Universitas Indonesia, 2023
 UI - Skripsi (Membership)