Dwi Januar Luqmansyah
Pengaruh Customer Experience terhadap Sikap, Kepuasan dan Loyalitas pada Digital Branch Bank Syariah = The Effect of Customer Experience Towards Attitude Satisfaction and Loyalty on Islamic Banking Digital Branch
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Tesis (Membership)
Faizal Fardhani Sigarlaki
Analisis Pengaruh Persepsi Inovasi dan Persepsi Kualitas Jasa Terhadap Kepuasan dan Loyalitas Pelanggan serta Hubungannya dengan Nilai Pemegang Saham = The Analysis of The Effect of Perceived Innovativeness and Perceived Service Quality through Satisfaction and Loyalty and its Relationships with Shareholder’s Value
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis (Membership)
Novi Ardiani
Trust, Dependence dan Antecedents-Nya sebagai Penentu Komitmen yang Berdampak pada Loyalitas Mitra Kerja Penggilingan Padi dalam Pasar B2B, Studi Kasus Perum BULOG = Trust, Dependence, and The Antecedents As Determinants of Commitment Which Impact to Rice Milling Loyalty in B2B Market, Perum BULOG Study Case
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Tesis (Membership)
Maria Jayanti G
Pengaruh Program Loyalty dan Brand Loyalty terhadap Word of Mouth dan Kesediaan untuk membayar lebih (Analisis dari Customer KALBE Nutritionals) = The Effect of Program Loyalty and Brand Loyalty on Word of Mouth and Willingness to Pay More (Analysis from Kalbe Nutritionals Customer)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Tesis Membership
Religia Nur Aisyah
Analisis pengaruh brand placement acceptance terhadap sikap dan perilaku persepsi pengguna samsung dan non samsung = Analysis of effect of brand placement acceptance on attitudes and behavior samsung smartphone user and non user perception
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi (Membership)