Taufik Sathibi
Pengaruh Kriteria Pemilihan Bank dan Kualitas Layanan terhadap Kepuasan Nasabah Bank Syariah (Studi Kasus pada Bank BRISyariah) = The Effect of Bank Selection Criteria and Service Quality toward Customer Satisfaction (Case Study in BRISyariah Bank)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi Membership
Halimah Muhdastiani
Pengaruh Kualitas Makanan, Kewajaran Harga dan Lingkungan Fisik terhadap Kepuasan Pelanggan pada Konsumen KFC di Kota Jakarta = The Effects of Food Quality, Fairness on Prices, and Physical Environment on Customer Satisfaction of KFC Consumers in Jakarta City
Fakultas Ilmu Administrasi Universitas Indonesia, 2020
 UI - Skripsi Membership
Yea Renata Saraseka
Pengaruh Services Quality dan Price Fairness terhadap Customer Satisfaction pada Pengguna Layanan Go-Ride Jabodetabek = The Influence of Services Quality and Price Fairness towards Customer Satisfaction of Go-Ride Services Users In Jabodetabek
Fakultas Ilmu Administrasi Universitas Indonesia, 2019
 UI - Skripsi Membership
Andre Fauzianto Budihardjo
Pengaruh Dimensi Service Quality dan Customer Satisfaction Terhadap Word-of-Mouth dan Revisit Intention (Penelitian Di Lapangan Golf Pondok Indah) = The Effect of Service Quality Dimensions and Customer Satisfaction on Word-of-Mouth and Revisit Intention at Pondok Indah Golf Course
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Tesis Membership
Steffi Link
Analisis pengaruh ulasan media sosial dan promosi penjualan terhadap loyalitas pelanggan pada pelayanan purnajual studi kasus: PT Toyota-Astra Motor = Analysis of impact of social media review and sales promotion to customer loyalty in after sales service case study PT. Toyota-Astra Motor
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis Membership