Pengaruh E-Service Quality terhadap E-Loyalty dimediasi oleh E-Satisfaaction (Pada pelanggan Lazada Jabodetabek) = The impact of e-service quality on e-loyalty mediated by e-satisfaction (on customer of Lazada Jabodetabek)

Pengaruh citra merek dan kepuasan pelanggan pada loyalitas pelanggan : studi eksplanatif konsumen Kopi Kenangan di media sosial Instagram = Affect of brand image and customer satisfaction on customer loyalty : explanative study on Kopi Kenangan customer at social media Instagram

Penerimaan dan penggunaan teknologi, kepuasan, dan loyalitas pelanggan = Technology acceptance and usage, customer satisfaction, customer loyalty

Peran Mediasi Customer Equity terhadap Pengaruh Customer Engagement pada Customer Loyalty (Studi pada Aplikasi MyPertamina) = The Mediation Role of Customer Equity on the Effect of Customer Engagement on Customer Loyalty (Study on MyPertamina Application)

Analisis pengaruh customer experience quality terhadap relationship quality untuk mendorong customer loyalty pada pelanggan asuransi kendaraan = The impact of customer experience quality on customer loyalty in motor vehicle insurance industry: The mediating role of relationship quality.