Pengaruh e-service quality terhadap e-satisfaction dan e-loyalty konsumen produk fashion online e-commerce Shopee di Jakarta = The effect of -service quality towards e-satisfaction and e-loyalty product fashion online consumer e-commerce Shopee in Jakarta

Pengaruh e-service quality terhadap brand trust konsumen situs e-commerce mataharimall.com = The effect of e-service quality on consumer brand trust e-commerce site mataharimall.com

Pengaruh kualitas pelayanan elektronik terhadap loyalitas pelanggam melalui kepuasan pelanggan pada e-commerce (Studi pada shopee Jakarta) = The effect of e-service quality on e-loyalty through e-satisfaction in e-commerce (Study at shopee in Jakarta)

Repurchase intention generasi Y dan Z pada e-commerce di Indonesia: peran mediasi trust dan e-satisfaction = Repurchase intention of generation Y and Z on e-commerce in Indonesia: mediating roles of trust dan e-satisfaction

Pengaruh search attribute terhadap intention to review pada shopeemall dimediasi oleh e-satisfaction, commitment, dan e-trust