Implementasi Prinsip Electronic-Know Your Customer (e-KYC) Berdasarkan POJK No.23/POJK.01/2019 terhadap Layanan Digital Banking di Indonesia (Studi Kasus: Bank MNC Internasional Tbk.) = The Implementation of Electronic-Know Your Customer Principles based on POJK No.23/POJK.01/2019 through Digital Banking Services in Indonesia (Case Study : MNC International Bank)

Pengaruh customer experience terhadap loyalitas word of mouth dan customer satisfaction pada pengguna internet banking = The impact of customer experience to loyalty to word of mouth and customer satisfaction of internet banking users

Prinsip Kehati-hatian dalam Proses Uji Tuntas Nasabah pada Layanan Pembukaan Rekening Tabungan secara Digital = The Prudential Banking Principle in Customer due Diligence Process on Opening Digital Saving Account Services

Pengaruh perceived switching cost dan customer satisfaction terhadap customer loyalty = Effects of perceived switching cost and customer satisfaction on customer loyalty

Faktor-Faktor yang Mempengaruhi Niat Perilaku Terhadap Adopsi Bank Digital di Tengah Pandemi Covid-19 = Factors Influencing Behavioral Intention Towards Digital Banks Adoption Amidst Covid-19 Pandemic