Evaluasi Usability Dan Rancangan Perbaikan Prototype Terhadap Aplikasi Layanan Perbankan: Studi Kasus Bank BRI = Usability Evaluation and Prototype Improvement Design for Banking Service Applications: Case Study of Bank BRI

Implementasi Prinsip Electronic-Know Your Customer (e-KYC) Berdasarkan POJK No.23/POJK.01/2019 terhadap Layanan Digital Banking di Indonesia (Studi Kasus: Bank MNC Internasional Tbk.) = The Implementation of Electronic-Know Your Customer Principles based on POJK No.23/POJK.01/2019 through Digital Banking Services in Indonesia (Case Study : MNC International Bank)

Peran edukasi pelanggan terhadap loyalitas pelanggan melalui customer satisfaction, e-wom dan perceived switching cost pada perbankan digital di Indonesia = The role of customer education on customer loyalty through customer satisfaction, e-wom and perceived switching cost in digital banking Indonesia

Keinginan beralih menuju Perbankan Syariah di Indonesia: Analisis switching cost terhadap biaya layanan perbankan = Willingness to switch to Islamic Banking in Indonesia: Analysis of switching costs on banking service fees

Penyampaian informasi lingkungan kepada masyarakat melalui jasa pelayanan perbankan