Cahya Adriani Putri
Peran Customer Relationship Management pada Hubungan antara Kualitas Pelayanan dan Loyalitas Pasien di Klinik Fertilitas Rumah Sakit Nuraida Tahun 2023 = The Role of Customer Relationship Management on the Relationship of Service Quality and Patient Loyalty in Fertility Clinic Nuraida Hospital 2023
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2023
 UI - Tesis Membership
Fahri Fazri
Pengaruh customer experience transaction cost relationship satisfaction dan trust dalam menciptakan loyalitas pelanggan: studi kasus pelanggan PT Traktor Nusantara = Effect of customer experience transaction cost relationship satisfaction and trust in creating customer loyalty customer: case study PT Traktor Nusantara
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Tesis Membership
M. Farid Nuranshory
Faktor-faktor penentu customer experience dan pengaruhnya terhadap customer experience satisfaction dan customer emotion satisfaction dikaitkan dengan relationship quality dan customer loyalty di industri perbankan = Determinants of customer experience and its influence on customer experience satisfaction and customer emotion satisfaction associated with relationship quality and customer loyalty in the banking industry
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis Membership
Faktor-faktor penentu Customer Experience dan pengaruhnya terhadap Customer Experience Satisfaction dan Customer Emotion Satisfaction dikaitkan dengan Relationship Quality dan Customer Loyalty di industri perbankan = Determinants of Customer Experience and its influence on Customer Experience Satisfaction and Customer Emotion Satisfaction associated with Relationship Quality and Customer Loyalty in the banking industry / M Farid Nuranshory
 UI - Tesis Membership
Tria Lestari Putri
Pengaruh customer experience terhadap memori dan loyalitas pelanggan analisis pelanggan wisata petualangan adventure tourism = The effect of customer experience to memories and customer loyalty analysis adventure tourism customer
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi Membership