Fahri Fazri
Pengaruh customer experience transaction cost relationship satisfaction dan trust dalam menciptakan loyalitas pelanggan studi kasus pelanggan PT Traktor Nusantara = Effect of customer experience transaction cost relationship satisfaction and trust in creating customer loyalty customer case study PT Traktor Nusantara
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Tesis (Membership)
Cahya Adriani Putri
Peran Customer Relationship Management pada Hubungan antara Kualitas Pelayanan dan Loyalitas Pasien di Klinik Fertilitas Rumah Sakit Nuraida Tahun 2023 = The Role of Customer Relationship Management on the Relationship of Service Quality and Patient Loyalty in Fertility Clinic Nuraida Hospital 2023
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2023
 UI - Tesis (Membership)
M Farid Nuranshory
Faktor-faktor penentu Customer Experience dan pengaruhnya terhadap Customer Experience Satisfaction dan Customer Emotion Satisfaction dikaitkan dengan Relationship Quality dan Customer Loyalty di industri perbankan = Determinants of Customer Experience and its influence on Customer Experience Satisfaction and Customer Emotion Satisfaction associated with Relationship Quality and Customer Loyalty in the banking industry / M Farid Nuranshory
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis (Membership)
Tria Lestari Putri
Pengaruh customer experience terhadap memori dan loyalitas pelanggan analisis pelanggan wisata petualangan adventure tourism = The effect of customer experience to memories and customer loyalty analysis adventure tourism customer
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Ibrahim Ananda Survijanto
Analisis Pengaruh Online Shopping Experience Produk Apparel Terhadap Customer Loyalty Generasi Z dan Milenial Pada E-commerce Indonesia = The Influence of Apparel Products Online Shopping Experience Towards Generation Z and Millennials Customer Loyalty to Indonesian E-commerces
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Skripsi Membership