Novita Sari
Pengaruh experiential marketing terhadap minat berkunjung kembali dengan kepuasan konsumen sebagai variabel perantara: studi pada le Petit Chef Jakarta = The effect of experiential marketing towards revisit intention with customer satisfaction as an intervening variable: study on le Petit Chef Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Asri Ariani Fauziah
Analisis pengaruh web quality terhadap customer satisfaction dan revisit intention pengguna situs kursus online indonesiaX = Effect analysis of web quality on customer satisfaction and revisit intention of users on online course site indonesiaX
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Tesis (Membership)
Trya Rahmawati
Pengaruh Customer Experience terhadap Revisit Intention melalui Mediasi Customer Satisfaction pada Spincity Bowling Alley = The Influence of Customer Experience on Revisit Intention through mediation Customer Satisfaction in Spincity Bowling Alley
Fakultas Ilmu Adminstrasi Universitas Indonesia, 2022
 UI - Skripsi (Membership)
Debby Erwina
Pengaruh perceived quality terhadap repurchase intention yang di mediasi oleh variabel-variabel perceived equity, perceived value, customer satisfaction, expected switching cost, dan brand preference : studi kasus pelanggan Garuda Indonesia = The effect of perceived quality toward repurchase intention with mediating variables of perceived equity, perceived value, customer satisfaction, expected switching cost, and brand preference : case study of Garuda Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis (Membership)
Esti Warastika
Analisis pengaruh service environments terhadap customer emotions, customer satisfaction dan behavioral intentions : studi kasus: pelanggan Klinik Perawatan Natasha Skin Care di Jabodetabek = The analysis of service environments influence to customer emotions, customer satisfaction and behavioral intentions : case study: customers of Natasha Skin Care Clinics in Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)