Analisis Pengaruh Customer Relationship Management Terhadap Competitive Advantage Melalui Customer Loyalty Sebagai Mediasi (Studi pada Shopee) = The Effect of Customer Relationship Management on Competitive Advantage Through Customer Loyalty as a Mediating Variable (Study on Shopee)

Pengaruh AI Chatbot Service Quality Terhadap Perceived Customer Loyalty Melalui Variabel Mediasi Value, Trust, Dan Satisfaction Pada Pelanggan Lazada Di DKI Jakarta = The Influence Of AI hatbot Service Quality On Perceived Customer Loyalty Through Value, Trust And Satisfaction Mediation Variables On Lazada Customers In DKI Jakarta

Pengaruh perceived employee emotional competence terhadap customer satisfaction dan loyalty-peran mediasi rapport = Effects of perceived employee emotional competence on customer satisfaction and loyalty the mediating role of rapport

Pengaruh Customer Perceived Value, Brand Trust, dan Brand Affect dalam Membangun Brand Loyalty : Studi pada Pengguna Telepon Genggam di Indonesia

Analisis pengaruh faktor switching cost sebagai moderasi hubungan antara customer perceived value customer satisfaction dan customer loyalty studi pada konsumen perusahaan pembiayaan = Analysis of switching cost factor as relationship moderation between customer perceived value customer satisfaction and customer loyalty study on consumer of financing company