Efek tingkat partisipasi pelanggan dan atribusi kegagalan layanan terhadap kepuasan pelanggan dalam konteks pemulihan layanan: tinjauan teori equity dan teori atribusi = The Effect of customer participation level and failure attribution to customer satisfaction with service recovery from the perspective of equity theory and attribution theory

Deteksi Keluhan Pelanggan Pada Saluran Media Sosial: Studi Kasus PT XYZ = Detecting Customer Complaints on Social Media Channels: A Case Study of PT XYZ

A Complaint is agift: busing customer feed Back as a strategic tool

Praktik Kerja di PBF (Studi Deskriptif Manajemen Keluhan Pelanggan Dan Penanganan Produk Tidak Sesuai di PT MJG Periode Bulan Juli 2023) = Work Practice at PBF (Descriptive Study on Customer Complaint Management and Handling of Non-Compliant Products at PT MJG for the July 2023 Period)

Niat untuk menggunakan Layanan Berbagi diantara kalangan Emerging Adulthood: Bukti dari Indonesia = Intention to use Sharing Services amongst Emerging Adulthood: Evidence from Indonesia