Efek tingkat partisipasi pelanggan dan atribusi kegagalan layanan terhadap kepuasan pelanggan dalam konteks pemulihan layanan: tinjauan teori equity dan teori atribusi = The Effect of customer participation level and failure attribution to customer satisfaction with service recovery from the perspective of equity theory and attribution theory

A Complaint is agift: busing customer feed Back as a strategic tool

Praktik Kerja di PBF (Studi Deskriptif Manajemen Keluhan Pelanggan Dan Penanganan Produk Tidak Sesuai di PT MJG Periode Bulan Juli 2023) = Work Practice at PBF (Descriptive Study on Customer Complaint Management and Handling of Non-Compliant Products at PT MJG for the July 2023 Period)

Analisis repurchase intention pada peer to peer accommodation di Indonesia = Analysis of repurchase intention in peer to peer accommodation in Indonesia

Pengaruh value co-creation practice terhadap customer loyalty: studi pada forum komunitas pengguna game mobile legends di Indonesia = The Effect of value co creation practice on customer loyalty study on game mobile legends users of community forum in Indonesia