Implementasi Prinsip Electronic-Know Your Customer (e-KYC) Berdasarkan POJK No.23/POJK.01/2019 terhadap Layanan Digital Banking di Indonesia (Studi Kasus: Bank MNC Internasional Tbk.) = The Implementation of Electronic-Know Your Customer Principles based on POJK No.23/POJK.01/2019 through Digital Banking Services in Indonesia (Case Study : MNC International Bank)

Evaluasi Usability Dan Rancangan Perbaikan Prototype Terhadap Aplikasi Layanan Perbankan: Studi Kasus Bank BRI = Usability Evaluation and Prototype Improvement Design for Banking Service Applications: Case Study of Bank BRI

PERAN EDUKASI PELANGGAN TERHADAP LOYALITAS PELANGGAN MELALUI CUSTOMER SATISFACTION, E-WOM DAN PERCEIVED SWITCHING COST PADA PERBANKAN DIGITAL DI INDONESIA = The Role of Customer Education on Customer Loyalty Through Customer Satisfaction, E-WOM and Perceived Switching Cost in Digital Banking Indonesia

Faktor-faktor dalam user experience yang mempengaruhi brand loyalty perbankan digital (Studi pada pengguna layanan perbankan digital jenius) = The effect of user experience factors towards brand loyalty of digital banking (Study on jenius digital banking user).

Factors determining the adoption and recommendation of digital wallets in Indonesia = Faktor-faktor yang memengaruhi adopsi dan rekomendasi dompet digital di Indonesia.