Analisis service recovery type dan recovery speed terhadap positive word-of-mouth dan repurchase intention pada e-commerce: marketplace = Analysis of service recovery type and recovery speed on positive word-of-mouth and repurchase intention in e-commerce marketplace

Analisis dan perancangan pengalaman pengguna pada chatbot smart city: Studi kasus layanan di masapcandemi = User Experience analysis and design on smart city chatbots: A Case study of services during the pandemic

Analisis pengaruh analisis pengaruh procedural justice dan interactional justice dalam perbaikan jasa terhadap kepuasan, switching intention, dan positive word-of-mouth pada jasa berbasis langganan dan non-langganan = The role of procedural justice and interactional justice in service recovery on recovery satisfaction, switching intention, and positive word-of-mouth in subscription service and non-subscription service

Perbedaan pengaruh penggunaan positive dan negative goal framing message pada iklan layanan masyarakat untuk menurunkan niat fatigue driving = The difference of using positive and negative goal framing message at public service announcement to reduce intention to fatigue driving

Analisis persepsi pelanggan pada pemulihan layanan (service recovery) SBU Garuda Sentra Medika = Costumer's perception analysis on service recovery of SBU GAruda Sentra Medika