Analisis Manajemen Pengaduan (Complaint Handling) pada Jakarta Lapor (JakLapor) dalam Pelayanan Publik Provinsi DKI Jakarta = Analysis of Jakarta Lapor (JakLapor) Complaint Handling System on Public Service of DKI Jakarta Province

Implementasi Citizen Relation Management sebagai Layanan Penanganan Pengaduan Masyarakat Terintegrasi di Provinsi DKI Jakarta (Studi di Kelurahan Susukan) = The Implementation of Citizen Relation Management as Integrated Complaint Handling Services in DKI Jakarta (Study in Susukan Subdistrict)

Pengaruh Penanganan Kasus Korupsi Terhadap Aduan Masyarakat Kepada KPK = The Effect Of Handling Corruption Cases On Public Complaints To KPK

Gejala Mentalitas Silo di Kementerian Lingkungan Hidup dan Kehutanan Republik Indonesia: Studi dalam Integrasi Sistem Pengaduan Pelayanan Publik = Symptoms of Silo Mentality in the Ministry of Environment and Forestry of the Republic of Indonesia: Study in the Integration of the Complaint Management System

Evaluasi kinerja mutu pelayanan dinas penanaman modal dan pelayanan terpadu satu pintu DPMPTSP Provinsi DKI Jakarta dan faktor-faktor yang mempengaruhinya = Performance evaluation of quality service dinas penanaman modal dan pelayanan terpadu satu pintu DPMPTSP Provinsi DKI Jakarta and the factor that affect its