Implementasi Citizen Relation Management sebagai Layanan Penanganan Pengaduan Masyarakat Terintegrasi di Provinsi DKI Jakarta (Studi di Kelurahan Susukan) = The Implementation of Citizen Relation Management as Integrated Complaint Handling Services in DKI Jakarta (Study in Susukan Subdistrict)

Deteksi Kelengkapan Laporan Aduan pada Data Aduan Masyarakat di Pemerintah Provinsi Daerah Khusus Ibukota Jakarta = Detection of Complaint Reports Completeness on Public Complaint Data in the Provincial Government of the Special Capital Region of Jakarta

Penanganan pengaduan masyarakat mengenai pelayanan publik: studi pada pusat penanganan pengaduan pelayanan publik kota Semarang = Complaint handling on public services (the study on public service complaint handling center in Semarang City)

Evaluasi kinerja mutu pelayanan dinas penanaman modal dan pelayanan terpadu satu pintu DPMPTSP Provinsi DKI Jakarta dan faktor-faktor yang mempengaruhinya = Performance evaluation of quality service dinas penanaman modal dan pelayanan terpadu satu pintu DPMPTSP Provinsi DKI Jakarta and the factor that affect its

Gejala Mentalitas Silo di Kementerian Lingkungan Hidup dan Kehutanan Republik Indonesia: Studi dalam Integrasi Sistem Pengaduan Pelayanan Publik = Symptoms of Silo Mentality in the Ministry of Environment and Forestry of the Republic of Indonesia: Study in the Integration of the Complaint Management System