Analisis Perilaku Pengguna Mobile Banking terhadap E-Service Quality, Attitude dan Customer Satisfaction (Studi Kasus : Bank Konvensional dan Bank Digital) = Analysis of Mobile Banking User Behavior Towards E-Service Quality, Attitude and Customer Satisfaction (Case Study : Conventional Bank and Digital Bank)

Studi Komparasi E-Service Quality pada Mobile Banking Bank Syariah Indonesia dan Bank Negara Indonesia serta Analisis Kepuasan Nasabah = Comparative Study of E-Service Quality on Mobile Banking of Bank Syariah Indonesia and Bank Negara Indonesia and Analysis of Customer Satisfaction

Pengaruh E-service Quality terhadap Loyalty Intention Pengguna Bca Mobile di Jabodetabek = The Effect of E-service Quality on Loyalty Intention of Bca Mobile Users In Jabodetabek

Pengaruh Kualitas Layanan Elektronik Terhadap Loyalitas Melalui Kepuasan Nasabah Pengguna Mobile Banking = The Effect of Electronic Service Quality on Loyalty Through Customer Satisfaction of Mobile Banking Users

Explorasi Peran User Experience dan E-Service Quality terhadap Customer Loyalty pada Aplikasi Mobile Coffee Shop di Indonesia: Mediasi Customer Satisfaction = Exploring User Experience and E-Service Quality Roles on Customer Loyalty in Indonesian Mobile Coffee Shop Application: Mediating Role Customer Satisfaction