Pengaruh AI Chatbot Service Quality Terhadap Perceived Customer Loyalty Melalui Variabel Mediasi Value, Trust, Dan Satisfaction Pada Pelanggan Lazada Di DKI Jakarta = The Influence Of AI hatbot Service Quality On Perceived Customer Loyalty Through Value, Trust And Satisfaction Mediation Variables On Lazada Customers In DKI Jakarta

Pengaruh Karakteristik dan Kualitas Informasi Dari E-Commerce Live Agent dan Chatbot Terhadap Customer Satisfaction Dengan Moderasi Social Presence (Studi Pada Live Agent Dan Chatbot Shopee) = Influence Of Characteristics And Information Quality Of E-Commerce Live Agents And Chatbot On Customer Satisfaction With Social Presence Moderation (Study On Shopee Live Agent And Chatbot)

Analisis pengaruh keinformatifan efektivitas dan hiburan pada toko online terhadap keadaan flow seseorang niat pembelian dan kepuasan: studi kasus situs Lazada Indonesia = The influence of informativeness effectiveness and entertainment in online store towards purchase intention and satisfaction analysis: case study Lazada Indonesia website

Pengaruh Chatbot Marketing Efforts terhadap Customer Response Melalui Communication Quality dan Customer Brand Relationship: Studi Pada Pengguna Tanya Veronika di Apliksi My Telkomsel = The Influence of Chatbot Marketing Efforts on Customer Response through Communication Quality and Customer Brand Relationship: A Study on Tanya Veronika’s User on My Telkomsel Application

Analisis pengaruh satisfaction, habit dan customer value perspectives terhadap continuance intention mahasiswa Universitas Indonesia dalam penggunaan aplikasi sosial studi kasus: aplikasi whatsapp = The effects of satisfaction habit and customer value perspectives toward continuance intention of students in University of Indonesia in using social apps case study: whatsapp