Pengembangan Metode Prediksi dan Rekomendasi terhadap Okupansi Kode Akses Pusat Panggilan Informasi (Call Center) di Indonesia = Development of Prediction and Recommendation Methods for Access Code Occupancy of Information Call Center in Indonesia

Hubungan pelatihan dan kompensasi yang diterima pegawai dengan kinerja pegawai agent call center im3 indosat pt persada

Analisis kebutuhan petugas call center dengan menggunakan simulasi event diskrit (studi kasus pada chevron ibu IT service desk) = Determining the number of call center agent using discrete event simulation (case study at chevron ibu IT service desk)

Pengembangan aplikasi dan analisis bisnis call numbering berbasis cloud = Cloud based call numbering the application development and its business analysis / Brury Sulandra

Evaluasi manajemen risiko keamanan informasi call center : Studi kasus PT.XYZ = Evaluation of information security risk management call center : case study at PT.XYZ