Usulan desain cetak biru pelayanan rawat jalan poliklinik spesialis (JKN) di Rumah Sakit Hermina tahun 2019 = The Proposal of service blueprint for specialist polyclinic (JKN) outpatient service at Hermina Bogor Hospital in 2019

Perancangan service blueprint pada layanan transportasi publik. Studi kasus: halte transit transjakarta = Designing service blueprint of public transportation services. case study: transjakarta BRT Station

Perancangan Service Blueprint Aplikasi Layanan Transportasi Terintegrasi Studi Kasus: Jak Lingko = Designing the Service Blueprint for Integrated Transportation Service Application Case Study: Jak Lingko

Perancangan Service Blueprint Aplikasi Layanan Sepeda Listrik Berbasis Sewa Studi Kasus: Beam Mobility = Designing the Service Blueprint for Electric Bicycle Rental Service Application: Case Study: Beam Mobility

Analisis Keterlambatan Waktu Pelayanan Ruang Operasi Kasus Bedah Saraf RS Pusat Otak Nasional = Analysis of Delays in Neurosurgery Operating Room Service at The National Brain Center Hospital