Usulan desain cetak biru pelayanan rawat jalan poliklinik spesialis (JKN) di Rumah Sakit Hermina tahun 2019 = The Proposal of service blueprint for specialist polyclinic (JKN) outpatient service at Hermina Bogor Hospital in 2019

Perancangan service blueprint pada layanan transportasi publik. Studi kasus: halte transit transjakarta = Designing service blueprint of public transportation services. case study: transjakarta BRT Station

Perancangan Service Blueprint Aplikasi Layanan Transportasi Terintegrasi Studi Kasus: Jak Lingko = Designing the Service Blueprint for Integrated Transportation Service Application Case Study: Jak Lingko

Analisis Keterlambatan Waktu Pelayanan Ruang Operasi Kasus Bedah Saraf RS Pusat Otak Nasional = Analysis of Delays in Neurosurgery Operating Room Service at The National Brain Center Hospital

Penerapan Intervensi Lean Hospital pada Pelayanan Depo Farmasi Rawat Jalan Instalasi Farmasi Rumah Sakit Pusat Otak Nasional Prof. Dr. dr. Mahar Mardjono Jakarta = Implementation of Lean Hospital Intervention in Outpatient Pharmacy Depot Services Pharmacy Installation at the National Brain Center Hospital Prof. Dr. dr. Mahar Marjono Jakarta