Muhammad Fadil
Peningkatan Loyalitas Pelanggan Berdasarkan Customer Lifetime Value dan Pengukuran Proses Bisnis Customer Care pada Perusahaan Telekomunikasi = Increase Customer Loyalty Based on Customer Lifetime Value and Measurement of Customer Care Business Process in Telecommunication Company
Fakultas Teknik Universitas Indonesia, 2023
 UI - Skripsi Membership
Simatupang, Batara M.
Customer relationship management (CRM) & customer intelligence pada industri perbankan
Manajemen Usahawan Indonesia, 2003
 Artikel Jurnal
Cunningham, Michael J.
Customer relationship management
Capstone, 2002
 Buku Teks
Kristian Wahyu Adi Nugroho
Analisis manfaat ekonomis dan risiko implementasi proyek Customer Relationship Management (CRM): Studi kasus PT Telkomsel = Analysis of economic benefit and risk of Customer Relationship Management (CRM) project implementation: Case study PT Telkomsel
Fakultas Ilmu Komputer Universitas Indonesia, 2015
 UI - Tugas Akhir
Hilalludin
Analisis perpindahan layanan selular dengan metode data mining (studi kasus pada pelanggan telkomsel)
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi Open