Camelia Fikrillah
Analisis kualitas pelayanan publik instansi polda metro jaya di mal pelayanan publik DKI Jakarta = Analysis of public service quality of metro jaya police agency at service malls public in DKI Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2020
 UI - Skripsi Membership
Lintang Shafa Mazaya
Analisis Mal Pelayanan Publik DKI Jakarta dengan Pendekatan Interoperability Framework = Analysis of DKI Jakarta Public Service Malls using the Interoperability Framework Approach
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership
Hadyanti Ghassanie
Kualitas Pelayanan Unit Pelaksana Pelayanan Terpadu Satu Pintu Kelurahan Sunter Jaya Jakarta Utara = Service Quality of the One-Stop Integrated Service Implementing Unit in Sunter Jaya Village, North Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2020
 UI - Skripsi Membership
I Putu Bagus Setyawan
Analisis kinerja pelayanan publik: studi kasus pada pelayanan one day service dinas penanaman modal dan pelayanan terpadu satu pintu Provinsi DKI Jakarta = Public service performance analysis: case study performance of one day service department of investment and integrated services one stop Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis Membership
Nurmah Semil
Pelayanan prima instansi Pemerintah : kajian kritis pada sistem pelayanan publik di Indonesia
Prenadamedia Group, 2018
 Buku Teks