The CRM handbook : a business guide to customer relationship management

Analisis manfaat ekonomis dan risiko implementasi proyek Customer Relationship Management (CRM): Studi kasus PT Telkomsel = Analysis of economic benefit and risk of Customer Relationship Management (CRM) project implementation: Case study PT Telkomsel

Customer relationship management (CRM) & customer intelligence pada industri perbankan

lmplementasi customer lifetime value (CLV) dalam mengelola profitabilitas klien di perusahaan pelayaran = Implementation of customer lifetime value (CLV) to manage client profitability in maritime industry

Pengaruh AstraWorld sebagai Customer Relationship Management (CRM) terhadap loyalitas pelanggan Astra Motor Grup = The effect of Astra world as a customer Relationship Management (CRM) to the customer loyalty of Astra Motor Grup