Service management and marketing : managing the moments of truth in service competition / Christian Gronroos
Gronroos, Cristian;
(Lexington Book, 1990)
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| Jenis Koleksi : | Buku Teks SO |
| No. Panggil : | 658.8 GRO s |
| Entri utama-Nama orang : | |
| Subjek : | |
| Penerbitan : | Lexington: Lexington Book, 1990 |
| Sumber Pengatalogan : | |
| ISBN : | 0669200352 |
| Tipe Konten : | |
| Tipe Media : | |
| Tipe Carrier : | |
| Edisi : | |
| Deskripsi Fisik : | xxii, 298 p. : ill. ; 24 cm. |
| Catatan Bibliografi : | p. 277-291 |
| Catatan Seri : | Issues in organization and management series |
| Catatan Umum : | buku foto kopian |
| Catatan Versi Asli : | |
| Lembaga Pemilik : | Universitas Indonesia |
| Lokasi : | Perpustakaan UI, Lantai 2 |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| 658.8 GRO s | 01-10-09007499 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 20146614 |
