Service management and marketing : managing the moments of truth in service competition / Christian Gronroos
Gronroos, Cristian;
(Lexington Book, 1990)
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| Jenis Koleksi : | Buku Teks |
| No. Panggil : | 658.8 GRO s |
| Entri utama-Nama orang : | |
| Subjek : | |
| Penerbitan : | Lexington: Lexington Book, 1990 |
| Sumber Pengatalogan: | |
| ISBN: | 0669200352 |
| Tipe Konten: | |
| Tipe Media: | |
| Tipe Carrier: | |
| Edisi: | |
| Catatan Seri: | Issues in organization and management series |
| Catatan Umum: | buku foto kopian |
| Catatan Versi Asli: | |
| Deskripsi Fisik: | xxii, 298 p. : ill. ; 24 cm. |
| Lembaga Pemilik: | Universitas Indonesia |
| Lokasi: | Perpustakaan UI, Lantai 2 |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| 658.8 GRO s | 01-10-09007499 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 20146614 |
