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Pengaruh consumer brand identification terhadap brand loyalty dan brand advocacy pada produk smartphone Samsung = The impact of consumer brand identification toward brand loyalty and brand advocacy case of smartphone Samsung

Mu`tiaul Fathoni; Rifelly Dewi Astuti, supervisor; Nies Sutjahyo Suleiman, examiner; Sri Daryanti, examiner (Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013)

 Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kesamaan diri konsumen dengan merek (Brand-self similarity), kekhasan atau keunikan sebuah merek (Brand distictiveneness), gengsi merek (Brand prestige), manfaat sosial merek (Brand Social Benefits), kehangatan merek (Brand Warmth), dan pengalaman yang mengesankan dari merek (Memorable Brand Experiences) terhadap identifikasi diri pengguna smartphone Samsung dengan merek (Consumer Brand Identification) serta untuk mengetahui apakah pengaruh identifikasi pengguna smartphone Samsung dengan merek (Consumer Brand Identification) Samsung pada kesetiaannya terhadap merek ( Brand Loyalty ) dan pengaruh identifikasi pengguna smartphone Samsung dengan merek (Consumer Brand Identification) Samsung pada keinginan pengguna untuk menganjurkan merek Samsung (Brand Advocacy ). Penelitian ini menggunakan desain penelitian deskriptif yang dilakukan satu kali dalam satu periode. Responden penelitian ini berjumlah 225 orang yang menggunakan produk Smartphone Samsung. Model penelitian diuji menggunakan Structural Equation Modelling (SEM).

The purpose of this paper is three fold: defining the effect of brand-self similarity, brand distinctiveness, brand prestige, brand social benefits, brand warmth, and the memorable of brand experiences toward the consumer brand identification of Samsung smartphone, defining whether consumer brand identification of Samsung smartphone?s users has an effect toward its brand loyalty, and examining the effect of consumer brand identification of Samsung users on brand advocacy. The research uses an exploratory and descriptive design research which conducted in one time period. A survey was sent to 225 respondents that have bought Samsung smartphone. The research model is tested using with Structural Equation Modeling (SEM) technique.

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 Metadata

Collection Type : UI - Skripsi Membership
Call Number : S54066
Main entry-Personal name :
Additional entry-Personal name :
Study Program :
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Publishing : Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
Cataloguing Source LibUI ind rda
Content Type text
Media Type unmediated ; computer
Carrier Type volume ; online resource
Physical Description xiv, 116 pages : illustration ; 30 cm + Appendix
Concise Text
Holding Institution Universitas Indonesia
Location Perpustakaan UI, Lantai 3
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Call Number Barcode Number Availability
S54066 14-20-664931941 TERSEDIA
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No review available for this collection: 20367910
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