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ABSTRAKPenelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi intensi
konsumen dalam membeli tiket kereta api melalui media online. Faktor-faktor yang
diteliti meliputi: Perceived Usefulness, Perceived Easy of Use, Web Interface, dan
Security. Penelitian ini dilakukan dengan metode survei, yaitu dengan menyebarkan
kuesioner kepada responden yang dipilih berdasarkan purposive judgement sampling.
Hasil yang didapat dari survei tersebut sebanyak 107 responden di Jakarta dan
sekitarnya dengan data yang valid dan cukup reliabel untuk dianalisis. Model analisis
yang digunakan untuk menguji hipotesa menggunakan analisis regresi berganda. Hasil
penelitian ini menunjukkan bahwa Perceived Easy of Use, Web Interface, dan Security
memiliki pengaruh yang signifikan terhadap Behavioural Intention (intensi) konsumen
untuk membeli tiket kereta api secara online. Sedangkan, faktor Perceived Usefulness
tidak memiliki pengaruh yang signifikan bagi Behavioural Intention konsumen untuk
menggunakan jasa moda transportasi kereta api dengan cara pembelian online ticketing.
ABSTRACTThis study aims to analyze the factors that influence consumer intentions to buy a train
ticket through the online media. Factors examined included: Perceived Usefulness,
Perceived Easy of Use, Web Interface, and Security. The research was conducted by
field survey, by distributing questionnaires to the respondents who were selected based
on purposive judgment sampling. The results of the survey were 107 respondents in
Jakarta and surrounding areas with the data valid and reliable enough to be analyzed.
The analysis model used to test the hypotheses using multiple regression analysis. The
results of this study indicate that Perceived Easy of Use, Web Interface, and Security
has a significant influence on Behavioural Intention of consumers to buy train tickets
with online media. Meanwhile, Perceived Usefulness factor has no significant influence
Behavioural Intention for consumers to use the services of railway transportation by
way of purchasing online ticketing.;This study aims to analyze the factors that influence consumer intentions to buy a train
ticket through the online media. Factors examined included: Perceived Usefulness,
Perceived Easy of Use, Web Interface, and Security. The research was conducted by
field survey, by distributing questionnaires to the respondents who were selected based
on purposive judgment sampling. The results of the survey were 107 respondents in
Jakarta and surrounding areas with the data valid and reliable enough to be analyzed.
The analysis model used to test the hypotheses using multiple regression analysis. The
results of this study indicate that Perceived Easy of Use, Web Interface, and Security
has a significant influence on Behavioural Intention of consumers to buy train tickets
with online media. Meanwhile, Perceived Usefulness factor has no significant influence
Behavioural Intention for consumers to use the services of railway transportation by
way of purchasing online ticketing.;This study aims to analyze the factors that influence consumer intentions to buy a train
ticket through the online media. Factors examined included: Perceived Usefulness,
Perceived Easy of Use, Web Interface, and Security. The research was conducted by
field survey, by distributing questionnaires to the respondents who were selected based
on purposive judgment sampling. The results of the survey were 107 respondents in
Jakarta and surrounding areas with the data valid and reliable enough to be analyzed.
The analysis model used to test the hypotheses using multiple regression analysis. The
results of this study indicate that Perceived Easy of Use, Web Interface, and Security
has a significant influence on Behavioural Intention of consumers to buy train tickets
with online media. Meanwhile, Perceived Usefulness factor has no significant influence
Behavioural Intention for consumers to use the services of railway transportation by
way of purchasing online ticketing., This study aims to analyze the factors that influence consumer intentions to buy a train
ticket through the online media. Factors examined included: Perceived Usefulness,
Perceived Easy of Use, Web Interface, and Security. The research was conducted by
field survey, by distributing questionnaires to the respondents who were selected based
on purposive judgment sampling. The results of the survey were 107 respondents in
Jakarta and surrounding areas with the data valid and reliable enough to be analyzed.
The analysis model used to test the hypotheses using multiple regression analysis. The
results of this study indicate that Perceived Easy of Use, Web Interface, and Security
has a significant influence on Behavioural Intention of consumers to buy train tickets
with online media. Meanwhile, Perceived Usefulness factor has no significant influence
Behavioural Intention for consumers to use the services of railway transportation by
way of purchasing online ticketing.]