[Dalam menuju target pencapaian MDG?s pada tahun 2015, peran
puskesmas sangatlah penting, puskesmas sebagai institusi terdepan tidak hanya
pemberi pelayanan kesehatan saja, tetapi juga melaksanakan berbagai program
kesehatan untuk mempercepat pencapaian MDG?s tersebut . Beberapa hasil
penelitian menunjukkan masih adanya ketidakpuasan yang dialami pasien
terhadap mutu pelayanan kesehatan di puskesmas terutama pelayanan kesehatan
di unit rawat jalan. Oleh karena itu dalam aplikasinya, puskesmas harus
memperhatikan mutu pelayanan kesehatan yang diberikannya agar kepuasan
pasien dapat terpenuhi. Indeks Kepuasan Masyarakat pada tahun 2012 di
Puskesmas Cikampek hanya berada pada nilai indeks 78.91 yang artinya
puskesmas masih harus meningkatkan mutu pelayanannya agar kepuasan pasien
dapat tercapai,karena dengan tercapainya kepuasan pasien maka akan memberikan
nilai tambah yang positif bagi Puskesmas Cikampek sendiri, sehingga pada
akhirnya puskesmas dapat menjadi pilihan bagi masyarakat untuk memelihara
kesehatannya. Tujuan penelitian ini adalah untuk mengetahui apakah ada
hubungan antara karakteristik pasien dengan persepsinya terhadap mutu
pelayanan rawat jalan di Puskesmas Cikampek Kabupaten Karawang pada tahun
2014. Jenis penelitian ini merupakan penelitian kuantitatif. Adapun yang menjadi
sampel dalam penelitian adalah pasien yang telah mendapatkan pelayanan rawat
jalan dan setelah dilakukan penghitungan sampel didapatkanlah sebanyak 96
responden dengan ditambah 15% maka total responden adalah 111 responden,
dengan kriteria responden yang telah berumur 16 tahun dan merupakan pasien
rawat jalan. Hasil penelitian menunjukan bahwa ada hubungan antara pendidikan
pasien dengan persepsinya terhadap dimensi mutu assurance pada pelayanan
rawat jalan di Puskesmas Cikampek, dimana prosentase responden yang puas
dengan pelayanan rawat di Puskesmas Cikampek adalah 45.2 % responden dan
54.8 % responden tidak puas dengan pelayanan rawat jalan puskesmas Cikampek;In towards the achievement of MDG targets by 2015, the role of health center is
important, as the health center is not only a leading institution health care
providers alone, but also carry out various programs health to accelerate the
achievement of the MDG's. puskesmas responsible for the development of health
in the working area, so that existence is still very much needed by the community.
In its application, health centers should pay attention to the quality of health
services that it provides, that patient satisfaction can be met. Cikampek health
center should attention to patient satisfaction because it is the achievement of
satisfaction patients it will provide added value to the health center positive
Cikampek itself, which in turn can be a health center for the community choice to
maintain his health. The purpose of this research is to know relationship of patient
characteristics with perceptions of the quality of ambulatory care Cikampek health
center street in Karawang district. This study is quantitative research. As for the
sample in the study is patient who has received outpatient services, and obtained
as much 111 respondents with a simple random sampling technique. results of the
study shows that there is a relationship between the perception of patient education
the quality of outpatient services at the health center with the percentage ikampek
45.2% of patients with ambulatory care health centers and 54.8% Cikampek
patients are not satisfied with the service Cikampek outpatient health center, In towards the achievement of MDG targets by 2015, the role of health center is
important, as the health center is not only a leading institution health care
providers alone, but also carry out various programs health to accelerate the
achievement of the MDG's. puskesmas responsible for the development of health
in the working area, so that existence is still very much needed by the community.
In its application, health centers should pay attention to the quality of health
services that it provides, that patient satisfaction can be met. Cikampek health
center should attention to patient satisfaction because it is the achievement of
satisfaction patients it will provide added value to the health center positive
Cikampek itself, which in turn can be a health center for the community choice to
maintain his health. The purpose of this research is to know relationship of patient
characteristics with perceptions of the quality of ambulatory care Cikampek health
center street in Karawang district. This study is quantitative research. As for the
sample in the study is patient who has received outpatient services, and obtained
as much 111 respondents with a simple random sampling technique. results of the
study shows that there is a relationship between the perception of patient education
the quality of outpatient services at the health center with the percentage ikampek
45.2% of patients with ambulatory care health centers and 54.8% Cikampek
patients are not satisfied with the service Cikampek outpatient health center]
S57568-Adam Wahyudi.pdf :: Unduh