Artikel Jurnal :: Kembali

Artikel Jurnal :: Kembali

Pengaruh Kualitas layanan mobile banking (m-banking) terhadap kepuasan nasabah di Indonesia

([Publisher not identified] , [Date of publication not identified] )

 Abstrak

The research aim was to assess the influence of the service quality of mobile banking (m-banking) against customer satisfaction at the greatest banks in Indonesia. Elements of the quality of mobile banking services (m-banking) were speed, security, accuracy, and trust. The population of this study was bank customers from eight of the greatest bank in Indonesia -- Bank Mandiri, Bank BRI, Bank BCA, Bank BNI, Bank CIMB Niaga, Bank Danamon, Bank Permata, and Bank Panin -- who used mobile banking which totaled 19.9 million customers with the size of the sample being 400 respondents. The sampling method used nonprobability sampling by incidental sampling. The results by using a structural equation modeling (SEM) found significant influences between service quality of mobile banking (m-banking) partially and simultaneously to customer satisfaction.

 Metadata

Jenis Koleksi : Artikel Jurnal
No. Panggil : DEREMA 10:2 (2015)
Subjek :
Sumber Pengatalogan :
ISSN : 19070853
Majalah/Jurnal : DeReMa 10 (2) September 2015. Hal : 273-284
Volume :
Tipe Konten :
Tipe Media :
Tipe Carrier :
Akses Elektronik :
Institusi Pemilik : Universitas Indonesia
Lokasi : Perpustakaan UI, Lantai 4 (R. koleksi jurnal)
  • Ketersediaan
  • Ulasan
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No. Panggil No. Barkod Ketersediaan
DEREMA 10:2 (2015) TERSEDIA
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