eBooks :: Kembali

eBooks :: Kembali

Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results

by Renee Evenson (American Management Association, 2012)

 Abstrak

Let?s face it, dealing with customers isn?t easy. They aren?t always right?or even pleasant?but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensible reference makes it easy for readers to assess the circumstances, find the appropriate response, and confidently deliver satisfaction to every customer. In addition, readers will learn how to incorporate language into their daily routine that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation. Every chapter includes helpful Do This! sample scenarios that bring the phrases to life as well as Why This Works sections that provide detailed explanations.Practical and insightful, Powerful Phrases for Effective Customer Service ensures that employees will never again be at a loss for words when dealing with customers.

 File Digital: 1

Shelf
 Powerful phrases for effective customer service.pdf :: Unduh

LOGIN required

 Kata Kunci

 Metadata

Jenis Koleksi : eBooks
No. Panggil : e20437157
Entri utama-Nama orang :
Subjek :
Penerbitan : New York: American Management Association, 2012
Sumber Pengatalogan: LibUI eng rda
Tipe Konten: text
Tipe Media: computer
Tipe Pembawa: online resources
Deskripsi Fisik: x, 294 pages : illustration
Tautan: http://portal.igpublish.com/iglibrary/search/AMAB0000709.main.html?25
Lembaga Pemilik:
Lokasi:
  • Ketersediaan
  • Ulasan
  • Sampul
No. Panggil No. Barkod Ketersediaan
e20437157 02-17-845688195 TERSEDIA
Ulasan:
Tidak ada ulasan pada koleksi ini: 20437157
Cover
 Lihat juga