Artikel Jurnal :: Kembali

Artikel Jurnal :: Kembali

Persepsi nasabah terhadap penerapan sistem layanan produk dan jasa e-banking

oleh Mieke Suharini (Institut Ilmu Sosial dan Ilmu Politik, 2008)

 Abstrak

This research analyzes the customer's perception towards the application of e-banking service system applied by Bank Mandiri, starting from the end of the year 2005. The respondents of this research are Bank Mandiri Costumers living in Jakarta. This research used quantitative approach.
The result shows that the majority of the respondents generally gave a positive response towards the indicators used in this research. Even so, some indicators, such as responsiveness, promotion, product variety, and information intake for the customers, are still not seen in particular by the respondents. This means the majority of bank customers in Jakarta think that the quality of Bank Mandiri?s e-banking system and products are good, even though there may be some weaknesses in some fields. As a whole, there is a different perception of the customers toward what they want and what they get.

 Kata Kunci

 Metadata

Jenis Koleksi : Artikel Jurnal
No. Panggil : PDF
Entri utama-Nama orang :
Subjek :
Penerbitan : Jakarta: Institut Ilmu Sosial dan Ilmu Politik, 2008
Sumber Pengatalogan : LibUI ind rda
ISSN :
Majalah/Jurnal : Jurnal Bisnis dan Birokrasi
Volume : Vol 15, No 3 September 2008 168-177
Tipe Konten : text (rdacontentt)
Tipe Media : computer
Tipe Carrier : online resource
Akses Elektronik : http://journal.ui.ac.id/index.php/jbb/article/viewFile/591/576
Institusi Pemilik : Universitas Indonesia
Lokasi :
  • Ketersediaan
  • Ulasan
  • Sampul
No. Panggil No. Barkod Ketersediaan
PDF 03-17-650842666 TERSEDIA
Ulasan:
Tidak ada ulasan pada koleksi ini: 20448700
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