Artikel Jurnal :: Kembali

Artikel Jurnal :: Kembali

Pengaruh implementasi sistem manajemen mutu ISO 9001:2015 terhadap kepuasan peserta (pelanggan) dengan mediasi kualitas layanan

Erna Nur Ma`sumah; Layaman (Fakultas Ekonomis dan Bisnis UIN Syarif Hidayatullah, 2019)

 Abstrak

ABSTRACT
This study aims to analyze the effect of the Implementation of Quality Management Systems and Service Quality on the Satisfaction of Participants (Customers), as well as the Implementation of Quality Management Systems on Service Quality. Data collection through the distribution of questionnaires to participants of PT. Taspen. Regression analysis is used to prove the hypothesis. The results showed that the implementation of the Quality Management System and Service Quality affected the Participant Satisfaction and the Implementation of the Quality Management System affected the Service Quality. Implementation of the Quality Management System has a weak effect on Participant Satisfaction. This study also shows that the Implementation of Quality Management Systems to Participant Satisfaction is mediated by Service Quality. This result has several managerial implications.

 Metadata

Jenis Koleksi : Artikel Jurnal
No. Panggil : 650 ESENSI 9:1 (2019)
Entri utama-Nama orang :
Entri tambahan-Nama orang :
Subjek :
Penerbitan : Jakarta: Fakultas Ekonomis dan Bisnis UIN Syarif Hidayatullah, 2019
Sumber Pengatalogan : LibUI ind rda
ISSN : 20872038
Majalah/Jurnal : ESENSI: Jurnal Bisnis dan Manajemen
Volume : Vol. 9, No. 1, Tahun 2019: Hal. 69-78
Tipe Konten : text
Tipe Media : unmediated
Tipe Carrier : volume
Akses Elektronik : http://journal.uinjkt.ac.id/index.php/esensi/article/view/12430
Institusi Pemilik : Universitas Indonesia
Lokasi : Perpustakaan UI, Lantai 4, R. Koleksi Jurnal
  • Ketersediaan
  • Ulasan
  • Sampul
No. Panggil No. Barkod Ketersediaan
650 ESENSI 9:1 (2019) 03-20-866382295 TERSEDIA
Ulasan:
Tidak ada ulasan pada koleksi ini: 20502921
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