The Application of benchmarking as a tool to improve the management of quality in information services L. Gehrk dan J.J. Britz
([Publisher not identified]
, [Date of publication not identified]
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| Jenis Koleksi : | Artikel Jurnal |
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| Majalah/Jurnal : | Mousaion 22 (1) 2004 : 15 - 33 |
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