The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming
Carlaw, Peggy;
Deming, Vasudha Kathleen
(McGraw-Hill , 1999)
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| Jenis Koleksi : | Buku Teks SO |
| No. Panggil : | 658.812 CAR b |
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| Penerbitan : | New York : McGraw-Hill , 1999 |
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| ISBN : | 0070779740 |
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| Deskripsi Fisik : | xiv, 209 p. : ill. ; 23 cm. |
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| Lembaga Pemilik : | Universitas Indonesia |
| Lokasi : | Perpustakaan UI, Lantai 2 |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| 658.812 CAR b | 00025695 | TERSEDIA |
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| Tidak ada ulasan pada koleksi ini: 85274 |
