Ditemukan 420 dokumen yang sesuai dengan query
Heck, Harold J.
New York: American Management Association, 1972
382.097 3 HEC i
Buku Teks Universitas Indonesia Library
New York, N.Y. : American Management Association , 1986
331.1 AME h
Buku Teks Universitas Indonesia Library
Roper, Kathy O., author
New York: American Management Association, 2014
658.2 ROP f
Buku Teks Universitas Indonesia Library
New York: American Management Association, 1957
658.3 LEA
Buku Teks Universitas Indonesia Library
New York: American Management Association, 1961
658.8 AME m
Buku Teks Universitas Indonesia Library
Page, Susan
New York: American Management Association, 2016
658.51 PAG p
Buku Teks Universitas Indonesia Library
Toporek, Adam, author
On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. This book answers the call by providing customer-facing professionals with short, simple, actionable advice designed to...
New York: AMACOM American Management Association, 2015
658.812 TOP b
Buku Teks Universitas Indonesia Library
Reis, Matthew, author
Understanding how and why employees behave as they do is a critical skill for managers in every organization. Managers are responsible for ensuring that the organization?s mission and strategic goals are enacted, so it is of the utmost importance they know how motivate and engage employees. This updated and revised...
New York: American Management Association, 2010
e20449897
eBooks Universitas Indonesia Library
Zemke, Ron
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning...
New York: American Management Association, 2001
e20449919
eBooks Universitas Indonesia Library
Arthur, Diane, author
Key tools for developing a human resources plan based on organizational needs. Fundamentals of Human Resources Management, Fourth Edition is a comprehensive and up-to-date guide to virtually every aspect of human resources management from understanding the basic HR functions to using the Web for recruiting and selecting the latest HRIS....
New York: American Management Association;, 2001
e20449921
eBooks Universitas Indonesia Library
