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Ditemukan 165 dokumen yang sesuai dengan query

Evenson, Renee, 1951-, author

Customer service management training 101: quick and easy techniques that get great results

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as "Customer Service Training 101", this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees...

New York: American Management Association, 2012

e20436774

eBooks Universitas Indonesia Library

Tannen, Deborah

Ban gong shi nan nü dui hua = Talking from 9 to 5 = 辦公室男女對話 / Tannan zhu ; Huang Jialin yi.

Taibei Shi: Tian xia wen hua chu ban gu fen you xian gong si, 1996

SIN 177.6 TAN b

Buku Teks Universitas Indonesia Library

Downs, Cal W., author

Assessing organizational communication: strategig communication audits

New York: Guilford Press, 2004

658.45 DOW a

Buku Teks Universitas Indonesia Library

Tannen, Deborah

Bukan itu maksudnya : seni berbicara antra wanita dan pria di tempat kerja / Deborah Tannen; penerjemah oleh Eva Yulia Nukman

Bandung: Mizan Media Utama, 2002

651.7 TAN b

Buku Teks Universitas Indonesia Library

Barnes, John A., author

John F. Kennedy on leadership: the lessons and legacy of a president

Analyzes what made Kennedy, both before and during his Presidency, a unique and dominant force who would serve as the standard by which future leaders would be judged...

New York: American Management Association, 2005

e20441821

eBooks Universitas Indonesia Library

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