Ditemukan 306 dokumen yang sesuai dengan query
Zemke, Ron
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how...
New York: American Management Association, 1997
e20440859
eBooks Universitas Indonesia Library
Arthur, Diane, author
The skills needed to conduct all types of business interviews and ensure legal compliance. Here is the book that can turn non-interviewers into good interviewers?and good interviewers into great interviewers. Whether you're a general manager or human resources specialist, the fact is that you do some interviewing (formally or informally)...
Atlanta: American Management Association, 2000
e20440670
eBooks Universitas Indonesia Library
Uldrich, Jack, author
May 2004 marks the beginning of a two-and-a-half year bicentennial celebration of Lewis and Clark's journey and its significance to American history. Against staggering odds, these men inspired such loyalty in each other and in their group that they are still widely regarded as the most successful leadership team in...
New York: [American Management Association, ], 2004
e20438519
eBooks Universitas Indonesia Library
Agieta Gessy Gupita, author
Turnover karyawan merupakan salah satu masalah yang dihadapi oleh setiap perusahaan atau organisasi. Di Indonesia, angka turnover karyawan dapat dikatakan tinggi. Salah satu industri di Indonesia dengan angka turnover karyawan yang tinggi adalah industri perbankan. Turnover intention dapat dipengaruhi oleh beberapa faktor, salah satunya adalah adanya psychological capital yang dimiliki...
Depok: Universitas Indonesia, 2016
S63244
UI - Skripsi (Membership) Universitas Indonesia Library
Putzier, John, author
Whether or not an organization has a Human Resources department, chances are it could benefit from some informed, practical and cutting edge HR know-how. "The Everything HR Kit" paves the way for any company large or small to reduce employee turnover, improve the quality of its people, and success fully...
New York: American Management Association, 2011
e20440717
eBooks Universitas Indonesia Library
Hapsari Cintantya, author
Penelitian ini dilakukan untuk melihat hubungan antara psychological capital (PsyCap) dan organizational citizenship behavior (OCB) pada karyawan yang bekerja pada Bank Syariah X. Psychological capital merupakan kondisi psikologis (state) seseorang yang positif yang dikarakteristikan dengan memiliki self-efficacy, optimism, hope, dan resiliency (Luthans et al., 2007). OCB adalah tingkah laku yang...
Depok: Fakultas Psikologi Universitas Indonesia, 2016
S63252
UI - Skripsi (Membership) Universitas Indonesia Library
