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"The skills needed to conduct all types of business interviews and ensure legal compliance. Here is the book that can turn non-interviewers into good interviewers?and good interviewers into great interviewers. Whether you're a general manager or human resources specialist, the fact is that you do some interviewing (formally or informally) virtually every day. This book will help you sharpen such skills as open-ended questioning, active listening, and reading body language?all essential in a variety of management situations. You?ll learn to apply these techniques to 12 types of business interviews, from hiring and coaching to assessment and termination. You?ll even gain practice in dealing with interviewees who are nervous, aggressive, overly talkative, evasive, or otherwise challenging. "Which questions can and can't I ask? How should I document an interview?" Because such concerns can trip up even the most experienced business interviewer, you?ll find clear guidance on key legal issues and specific do's and do not's dictated by current legislation. Managers will also appreciate the wealth of real-life dialogs that highlight this broad-based and highly useful course. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"Explains the complexities of return on investment (ROI) and details the benefits of ROI assessment.ROI at Work features examples of ROI application in the government sector along with a variety of other industries, including telecommunications, financial services, technology, and automotive. Analyze real-world case studies and use ROI principles to ensure your programs contribute to the strategic goals of your organization."

"No managerial or administrative task is as universally dreaded as the performance review. Supervisors may know the points they need to get across, but putting them on paper is another matter. This book puts the the right words at their fingertips, with ready-to-use phrases and words, action items, and descriptions that managers, supervisors, and HR professionals can use to evaluate performance, prepare development plans, and address performance problems."

"Contents :- Preface - Chapter 1: Introduction—How to use this book effectively - Chapter 2: An introduction to performance management - Chapter 3: Assessing your performance management culture and competencies - Chapter 4: Turning people on to learning - Chapter 5: Evaluating your training program results - Chapter 6: One-day workshop on establishing a coaching relationship for great performance - Chapter 7: One-day workshop on performance goal setting - Chapter 8: One-day workshop on diagnosing employee performance problems and developing improvement plans - Chapter 9: One-day workshop on conducting performance coaching and annual performance analysis and planning conversations - Chapter 10: Half-day workshop on the employee’s role within the partnership for performance and performance coaching conversations - Appendix A: Using the accompanying CD materials - Appendix B: Handouts - Appendix C: Training instruments - Appendix D: Training tools - Appendix E: Learning activities - For Further Reading - About the authors - Index "