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Ditemukan 106 dokumen yang sesuai dengan query

Diebold, John

Managing information : the challenge and the opportunity / John Diebold

New York: American Management Association, 1985

658.403 8 DIE m

Buku Teks Universitas Indonesia Library

Chopra, Sunil, 1960-, author

Supply chain management: strategy, planning, and operation

Boston: Pearson, 2013

658.7 CHO s

Buku Teks Universitas Indonesia Library

Blanchard, Kenneth H.

Legendary service : the key is to care / Ken Blanchard, Kathy Cuff & Vicki Halsey.

"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking...

New York, NY: McGraw-Hill , 2014

658.812 BLA l

Buku Teks Universitas Indonesia Library

Fluss, Donna, author

The real-time contact center

To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and...

New York: American Management Association, 2005

e20441814

eBooks Universitas Indonesia Library

Chopra, Sunil, 1960-, author

Supply chain management: strategy, planning, and operation

Tamil Nadu: Pearson, 2018

658.7 CHO s

Buku Teks Universitas Indonesia Library

Evenson, Renee, 1951-, author

Customer service management training 101: quick and easy techniques that get great results

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as "Customer Service Training 101", this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees...

New York: American Management Association, 2012

e20436774

eBooks Universitas Indonesia Library