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"Librarians are key players in bringing communities together. With the help of the Internet, they are in a position to revolutionize the way users access information and come together as a result. Indeed, libraries can function as both hubs to circulate local, national, and global information and as networks of local agencies, nonprofits, community activities, resources, events, and contacts."

"Charles McClure and Paul T. Jaeger speak to the ways in which the Internet has had more impact on public libraries than any other technology since the creation of the book. The issues presented are vital to library service, planning, evaluation, research and educationand most significantly how effectively libraries service the general public."

"ABSTRAKPenelitian ini membahas mengenai kualitas layanan perpustakaan elektronik keliling (pusteling) dalam memenuhi kebutuhan informasi siswa SMK. Perpustakaan elektronik keliling merupakan sebuah program baru yang diluncurkan oleh Perpustakaan Nasional RI untuk meningkatkan penetrasi teknologi informasi/internet di masyarakat. Tujuan dari penelitian ini ingin mengetahui kualitas layanan yang diberikan oleh pusteling kepada salah satu pemustakanya yaitu siswa SMK. Lokasi penelitian diadakan di SMK 11 Kelompok Bisnis dan Manajemen Pinangsia, Jakarta Barat. Berdasarkan observasi dan pengolahan data kuesioner secara kuantitatif, hasil penelitian menunjukkan kualitas pelayanan yang diberikan oleh pusteling kepada siswa SMK sudah tergolong baik. Dari 5 faktor penentu kualitas sebuah layanan, dua di antaranya yaitu kelengkapan fasilitas dan penataan ruangan mendapat poin sangat baik. Sedangkan kebutuhan informasi siswa SMK yang berhasil diidentifikasi terbagi menjadi tiga konteks yaitu kebutuhan informasi berdasarkan peran sosial, personal dan lingkungan. Terkait dengan peran sosial sebagai pelajar, penyelesaian tugas sekolah menempati prioritas pertama dan kedua. Untuk kebutuhan informasi dilihat dari sisi personal, informasi mengenai hiburan mendapat prioritas teratas. Sedangkan untuk kebutuhan informasi menyangkut konteks lingkungan, informasi mengenai peristiwa terkini mendapat peringkat pertama.

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ABSTRACTThis study is about the service quality of mobile electronic library in meeting the information needs of vocational students. Mobile electronic library is a new program launched by the National Library to enhance the penetration of information technology/internet in the community. The purpose of this study wanted to know the quality of services provided by electronic mobile library to the vocational students as one of their user. The research location was held at SMK 11 Pinangsia Business and Management Group, West Jakarta. Based on observations and data processing quantitative methods, the results showed the quality of services provided by pusteling to vocational students are good. Of the five determinants of service quality, two of which are complete facilities and arrangement of the room got very good points. While the information needs of vocational students who were identified divided into three contexts is based on the information needs of social roles, personal and environmental. Associated with social roles as students, completion of school work got the first and second priority. For information needs in terms of personal, information about the entertainment gets top priority. As for the need of information regarding the environmental context, information on current events got first rank. "