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"ABSTRAKPajak sebagai penerimaan negara telah menjadi primadona penerimaan negara semenjak berakhirnya era kejayaan minyak yang dulu berfungsi sebagai penghasil utama penerimaan negara. Dan penerimaan pajak di Indonesia masih dapat ditingkatkan karena masih rendahnya tax ratio di Indonesia. Salah satu yang mendukung peningkatan penerimaan pajak adalah administrasi perpajakan yang efektif dan efisien.Salah satu hal yang dapat mendukung administrasi perpajakan adalah teknologi elektronik atau teknologi komputer yang baik. Bila teknologi informasi ini dapat dimanfaatkan secara maksimal maka hal ini dapat mengurangi biaya administrasi. Seperti kecepatan waktu, efisiensi biaya pelaporan dan penyampaian laporan serta efektivitas waktu dapat dilakukan kapan saja.Penggunaan teknologi dengan sistem komputerisasi juga mampu memberikan informasi yang lebih terinci sehingga dapat merangsang pelaksanaan administrasi yang lebih efektif. Selama ini penyampaian SPT Tahunan PPh Pasal 21 beserta lampirannya, masih menggunakan media kertas. Maka hal tersebut menimbulkan permasalahan karena beban kerja petugas dalam melakukan perekaman dengan menyalin kembali terutama untuk lampiran 1721-A1 dan 1721-A2 sangatlah berat.Dengan berubahnya sistem pelayanan pada Direktorat Jenderal Pajak yang menggunakan sistem administrasi perpajakan modern dengan memanfaatkan sistem teknologi informasi, maka Wajib Pajak dianjurkan membuat laporan SPT Tahunan PPh Pasal 21 dalam bentuk disket atau soft copy. Penyampaian laporan dengan menggunakan sistem teknologi informasi tersebut diharapkan dapat meningkatkan kepatuhan Wajib Pajak dan meningkatkan pelayanan bagi Wajib Pajak serta mengoptimalkan komitmen kinerja pegawai Kantor Pelayanan Pajak.Pokok permasalahan dalam penelitian ini yaitu seberapa besar pengaruh sistem perekaman lampiran 1721-A1 dan 1721-A2 SPT Tahunan PPh Pasal 21 dengan menerapkan teknologi informasi elektronik terhadap kompetensi kinerja pegawai pada KPP Jakarta Kebayoran Lama Tujuan yang hendak dicapai dari penelitian ini adalah mengetahui dan menganalisis pengaruh sistem perekaman lampiran 1721-A1 dan 1721-A2 SPT Tahunan PPh Pasal 21 dengan menerapkan teknologi informasi elektronik terhadap kompetensi kinerja pegawai, untuk selanjutnya dapat memberikan saran demi tercapainya sistem perekaman yang efektif dan efisien.

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ABSTRACTTax as revenue to Government has become a prime revenue since the end of oil glorious era as a former prime revenue producer to Government. Tax revenue in Indonesia is able to be increased because tax ratio in Indonesia is still low. One of supporting things in increasing tax revenue is the effectiveness and efficience of tax administration.A prime electronic technology or computer technology is one of supporting which can support this tax administration. If this information technology is maximized in implementation, then it will reduce administration cost. As time speed, reporting cost efficience and report delivery within time effectivity can be done at anytime. Technology application with computerized system is also able to provide a detail information, then it will enhancing tax administration implementation to be more effective.Along the period of time, distributing annual SPT of PPh Article 21 with its enclosures, is still using paper as media. In this case, there are still many problems because of such burdans of works to officers in doing recording and recopying, especially for enclosures 1721-A1 and 1721-A2 is felt quite hard. By changing service system at Directorate General of Taxation which is using modern tax administration system through information technology, then tax payer is suggested to make report of annual SPT of PPh Article 21 in disc or soft copy. Forwarding of report by using information technology system is expected to increase Tax Payer obedience and increasing service to them and optimizing officer?s workethos commitment of Tax Service Office.The main problem in this reserch is about how big is the influence of enclosure recording system 1721-A1 and 1721-A2 annual SPT of PPh chapter 21 by applying electronic information technology system to officer?s work-ethos competence of KPP Jakarta Kebayoran Lama The objective of this research is to know and analyze the influence ofrecording system of enclosure 1721-A1 and 1721-A2 annual SPT PPh Article 21 by applying electronic information technology to officer?s workethos competence to more further giving advice and inputs to reach the efficience and effectiveness of recording system."

"Penerapan pelaporan pajak PPh Pasal 21 mengalami perubahan dalam sistem ESPT. Perguruan Tinggi Negeri X sebagai Wajib Pajak harus beradaptasi dengan perubahan ini. Dengan perubahan aplikasi ESPT PPh Pasal 21 ini maka penerapan pelaksaanaan perpajakan Perguruan Tinggi Negeri X akan diteliti melalui azas-azas pemungutan pajak dan masalah apa saja yang timbul. Penelitian ini bertujuan untuk menguraikan bagaimana penerapan ESPT PPh Pasal 21 saat menggunakan peraturan lama dan baru terkait dengan azas-azas pemungutan pajak dan permasalahan yang timbul atas perubahan peraturan tersebut. Metode penelitian yang digunakan adalah kualitatif dengan analisis data kualitatif. Data kualitatif yang diperoleh melalui studi literatur dan wawancara mendalam. Hasil penelitian ini adalah Perguruan Tinggi Negeri X sudah menerapkan azas equality, certainty, dan convenience tetapi tidak memenuhi azas efficiency. Permasalahan yang timbul dari perubahan aplikasi ESPT PPh Pasal 21 antara lain adalah kurangnya data, kurangnya sumber daya manusia, kurangnya pengetahuan atas penggunaan aplikasi, dan kurangnya sosialisasi antar pegawai.

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Income tax filing application of Article 21 amended in ESPT system. Universities X as a taxpayer must adapt to these changes. By the change in income tax ESPT application is the application of Article 21 of implementation of taxation Universities X will be examined through the principles of taxation and any problems that arise.

This study aims to describe how the application of Article 21 of the Income Tax ESPT when using old and new regulations related to the principles of taxation and the problems arising from changes in the regulation. The method used is qualitative analysis of qualitative data. The qualitative data obtained through the study of literature and in-depth interviews.

The results of this study are Universities X already apply the principle of equality, certainty, and convenience, but does not fulfill the principle of efficiency. The problems that arise from changes in income tax ESPT application of Article 21, among others, is the lack of data, lack of human resources, lack of knowledge on the use of the application, and lack of socialization among employees."

"Income Tax Section 21 is lease to the employment income accepted by foreign employees and laboring local employees in the foreign delegation or its branch.

Employment Income in wide divided to become two type of income, that is (1) obtained income as employees in relation work with employer which in referred International Taxation Literature also as "labor income"; in Ordinance Pay As You Earn 1935, this income is referred as fee, and (2) income from free work or self-employed income or professional income.

The research method conducted is base on the qualitative research method with the type of research of analytical descriptive and the collecting method is through interview with the interlocked parties; they are tax officer, tax consultant, and tax payers. This research was also conducted on the on the interlocked documents, they are law of income tax, thesis, tax article, books, and data of tax auditing.

Withholding of Income Tax Section 21 represent program of payment during year applying to employment income. Income which withheld by Income Tax ection 21 represent imposed income or lease representing lease object pursuant to rule law material.

Rule arranging withholding to the production from work is The Law of Income Tax Section 21. As for imposed income tax section 21 is production from referring to work, accepted activity or service or obtained by personal Taxpayer. Income Tax Section 21 arrange only production of personal Taxpayer home affair, while hitting personal Taxpayer abroad arranged by Income Tax Section 26.

At withholding by other party, withholder pays salary or fee to taxpayer and obliged to arrest the amount of tax which debt from amount of paid to the order income of taxpayer and pay for the amount of income tax of the taxpayer to Exchequer.

According to data in Permanent Establishment and Foreigner Tax Office the amount of Tax Wit holder which enough fluctuative from year to year, in meaning amount Taxpayer mobility which high enough. With high mobility level and rely on self assessment system representing one of the factor needed for high compliance from the Taxpayer, also to be able to accept tax with rule of legislation.

Pursuant to result research of writer concerning, level compliance of Taxpayer with reference to existence of obligation of forwarding of Annual Tax Return Income Tax Section 21, there are big percentage enough to the uncompliance of Taxpayer in remit and report Income Tax Section 2las according to real situation and amount which because of intention and also negligence from Taxpayer. To the things hence causing delaying of tax money which step into Exchequer, so that affect also to acceptance of tax.

The level compliance of Taxpayer in submitting Annual Tax Return Income Tax Section 21 from year 2000 up to year 2003 continuing to experience of degradation because Taxpayer incapable of reporting Annual Tax Return Income Tax Section 21 punctually because of unfinished of his financial statement, its time at the same time with forwarding of Annual Tax Return of Income Tax Section 25 and other reason like difficulty of cash-flow, and Taxpayer have nothing like because have do not operate again.

From result of this research, Writer try to analyze causes the happening of uncompliance and try to look for resolving so that Taxpayer progressively growing obedient in done duty taxation. The writer also suggests Tax Office better urge to submit Annual Tax Return before tax year ended so Taxpayer can prepare all calculation of his income tax section 21 with time enough and is not hurried. Annual tax Return which is less payee require to be conducted by a accurate research why happened lacking of payee as payment of Income Tax Section 21 ought to have been done at a period of income accepted by employees."

"Direktorat Jenderal Pajak menerapkan teknologi informasi dalam pelaporan PPN. Ini dilakukan dalam rangka memberikan kemudahan, kepastian hukum, dan peningkatan pelayanan kepada Wajib Pajak, terutama setelah pemberlakuan PER-11/PJ/2013 dan PER-10/PJ/2013, sehingga diharapkan kepatuhan Wajib Pajak meningkat. Tujuan penelitian ini ialah untuk mengetahui besar hubungan antara ketiga prinsip tersebut dengan tingkat kepatuhan pajak. Penelitian ini menggunakan metode survey, statistik deskriptif, dan pengujian korelasi. Hasil penelitian menunjukkan terdapat hubungan yang kuat antara ketiga variabel tersebut dengan tingkat kepatuhan pajak.

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The Directorate General of Taxation implement electronic system (e-SPT) in reporting value-added-tax so reporting process can be ease, tax payers can get legal certainty, and improvement of quality of tax services, especially after implementation of PER-11/PJ/2013 and PER-10/PJ/2013 and is expected tax compliance to increase. The purpose of this research is to examine correlation of these three principles toward tax compliance. This research uses survey method, statistic descriptive, and correlation analysis. Data are collected through questionnaires which are distributed to tax payers at Tanjung Priok Tax Office. This research shows that strong correlation of these three variables and tax compliance."

"Skripsi ini membahas mengenai kebijakan pemerintah yang mewajibkan penyampaian e-SPT bagi Wajib Pajak yang terdaftar di Kantor Pelayanan Pajak Madya termasuk Kantor Pelayanan Pajak di lingkungan Kantor Wilayah Direktorat Jenderal Pajak Jakarta Khusus dan Kantor Pelayanan Pajak di lingkungan Kantor Wilayah Direktorat Jenderal Pajak Wajib Pajak Besar. Penelitian ini adalah penelitian kualitatif dengan desain deskriptif. Hasil penelitian ini membahas tentang justifikasi dan konsekuensi yang muncul akibat kewajiban penyampaian spt secara elektronik, baik itu bagi wajib pajak maupun petugas pajak. Konsekuensi yang muncul harus dapat diterima dengan tujuan kebijakan ini dapat berjalan dengan efektif dan tujuan kemudahan administrasi dapat tercapai.

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This research talks about government policy that gives tax payers the obligation for delivering e-SPT to tax payers who registered at Madya Tax Office, include Tax Office at Special Tax Office area and Tax Office at Large Tax Office area. The research is qualitative one with descriptive design.

The result of this research talks about justifications and consequences that emerge, from the tax payers obligation for delivering e-SPT, for tax payers or tax officers. The consequences from the policies government that emerge have to be accept for achieve the effective and ease of administration purposes."

"Skripsi ini membahas dasar pertimbangan perubahan kebijakan pemotongan PPh pasal 21 kepada tenaga ahli dan permasalahan yang timbul dari perubahan kebijakan terhadap pemotongan PPh pasal 21 atas honorarium dokter sebagai tenaga ahli pada tahun 2009. Penelitian ini mengunakan pendekatan kualitatif dan teknik analisis data kualitatif dengan desain deskriptif. Peneliti menyimpulkan bahwa dasar pertimbangan pemerintah mengubah kebijakan pemotongan PPh pasal 21 kepada tenaga ahli untuk mengakomodir pasal 20 Undang-Undang Pajak Penghasilan agar tidak lagi terjadi Lebih Bayar atau Kurang Bayar yang besar ketika perhitungan pajak diakhir tahun. Adapun permasalahan-permasalan yang timbul pada tahun 2009 terdapat pada dua sisi. Pertama, sisi rumah sakit selaku pemotong pajak yaitu ketidakpastian ketentuan perhitungan pemotongan PPh pasal 21 kepada tenaga ahli dan kompleksitas administrasi. Kedua, sisi Dokter sebagai Wajib Pajak yaitu masih terjadinya Lebih Bayar ketika perhitungan pajak diakhir tahun sehingga berimplikasi timbulnya kekhawatiran akan dilakukannya pemeriksaan pajak.

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This thesis is delivered to criticize the main consideration of Income Tax article 21 policy change toward the personal professional income and its unexpected problem of the above change toward the doctors as professional worker within fiscal year 2009. This research used qualitative approach and qualitative methods in data analysis techniques which also used descriptive design.

In the end, the researcher conclude that the main consideration to change the policy of Income tax article 21 was to accommodate the implementation of article 20 in order to avoid overpayment and less payment when computing tax burden in the end of fiscal year.

The problems are occurred from both hospital point of view and tax payer point of view. As a tax withholder, the hospital has two problems, the uncertainty over the law of Income Tax article 21 policy change toward the personal professional income and administration complexity. As a tax payer, the doctors still have the overpayment in the end of fiscal year until have the impact appear worried will to do tax audit."

"Penerimaan pajak dari tahun ke tahun selalu menjadi penerimaan utama dari penerimaan negara. Namun kenyataannya tingkat kepatuhan pelaporan dan pembayaran pajak Wajib Pajak masih rendah (kurang dari lima puluh person). Oleh karena itu untuk meningkatkan kepatuhan pelaporan dan pembayaran pajak perlu ditingkatkan pengawasan Wajib Pajak. Untuk mempermudah pengawasan Wajib Pajak digalongan berdasarkan jumlah pembayarannya, yaitu Wajib Pajak besar, Wajib Pajak menengah, dan Wajib Pajak kecil. Wajib Pajak besar selalu mendapat fasilitas dan kemudahan lainnya bahkan beberapa tahun belakangan ini pemerintah melalui Direktorat JenderaI Pajak (DIP) memberikan penghargaan kepada pembayar pajak terbesar. Perlakuan ini tentu saja kurang adil bagi Wajib Pajak menengah dan kecil. Tingkat kepatuhan pelaporan dan pembayaran pajak Wajib Pajak besar belum tentu lebih baik dibandingkan tingkat kepatuhan pelaporan dan pembayaran pajak Wajib Pajak menengah dan Wajib Pajak kecil.Dalam melakukan penelitian, Penulis merumuskan pokok masalahnya menjadi beberapa hal yaitu faktor-faktor yang mempengaruhi tingkat kepatuhan Wajib Pajak, faktor-faktor yang menghambat peningkatan kepatuhan Wajib Pajak, sejauh mana dampak penggolongan Wajib Pajak terhadap tingkat kepatuhannya, faktor-faktor yang mempengaruhi jumlah pembayaran pajak Wajib Pajak, apakah tingkat kepatuhan mempengaruhi jumlah pembayaran pajak Wajib Pajak, dan upaya-upaya apa yang dilakukan untuk meningkatkan kepatuhan.Dalam menganalisis masalah tersebut digunakan beberapa teori yang mendukungnya antara lain mengenai definisi pajak, subjek pajak, objek pajak, tujuan dan fungsi pajak, teori kepatuhan, dan pelayanan publik. Teori-teori tersebut digunakan untuk mempermudah dalam menganalisis data, sehingga dapat diambil suatu kesimpulan dan saran.Penelitian dilakukan dengan menggunakan data primer yaitu kuesioner kepada Wajib Pajak, dan wawancara kepada pejabat-pejabat yang berwenang dan menguasai tentang masalah kepatuhan pelaporan dan pembayaran Wajib Pajak, serta data Wajib Pajak yang menjadi sampel penelitian. Penelitian juga dilakukan dengan menggunakan data sekunder berupa literatur, karya ilmiah, dan ketentuan yang mengatur tentang kepatuhan pelaporan dan pembayaran pajak yang berasal dari undang-undang rnaupun peraturan pelaksananya.Hasil penelitian menunjukkan bahwa pelaporan dan pembayaran pajak Wajib Pajak KPP responden masih kurang patuh yaitu berkisar antara lima puluh persen sampai tujuh puluh empat persen, tingkat kepatuhan pelaporan pajak khsususnya pelaporan SPT Tahunan PPh Badan dan SPT Tahunan PPh Pasal 21 masih rendah yaitu berkisar antara dua puluh enam persen sampai tiga puluh enam persen, ketidakpatuhan sebagian besar Wajib Pajak disebabkan oleh beberapa faktor antara lain kewajiban pajak dianggap sebagai beban, peraturan perpajakan tidak semuanya dimengerti, dan pelayanan perpajakan masih kurang cepat, penggolongan pengawasan Wajib Pajak sudah efektif, dan peningkatan tingkat kepatuhan pelaporan dan pembayaran Wajib Pajak akan meningkatkan jumlah pembayaran pajak yang berhubungan dengan peningkatan penerimaan pajak.Untuk meningkatkan kepatuhan pelaporan dan pembayaran pajak Wajib Pajak seyogyanya dilakukan upaya-upaya berupa himbauan dan teguran, serta pemberian sanksi kepada Wajib Pajak yang tidak patuh agar mau memenuhi kewajiban perpajakannya, perlu ditingkatkan pengawasan terhadap SPT Tahunan yang dikirimkan kepada Wajib Pajak, perlunya diperbanyak sosialisasi kepada masyarakat pada umumnya dan Wajib Pajak pada khususnya bail( melalui tatap muka maupun media cetak dan elektronik mengenai peranan penting dari penerimaan pajak untuk pembangunan bangsa, peningkatan pengawasan pelaporan dan pembayaran pajak Wajib Pajak kepada seluruh golongan Wajib Pajak, untuk menunjang kemudahan pelaporan dan pembayaran pajak perlu dipercepat penerapan pelaporan pajak berbasis internet seperti e-Regristration, e-SPT, dan e-Filling dan penyederhanaan prosedur birokrasi dan sistem perpajakan seperti pembentukan kantor pajak dengan sistem modern untuk seluruh Indonesia.

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Tax revenue from year to year always becomes major revenue of state. But in reality mount compliance of reporting and payment of Taxpayer either in KPP taken as research object and national still lower (less than fifty percent). Therefore to increase compliance of reporting and payment of tax require to be improved by observation of Taxpayer. To make easy observation of Taxpayer faction pursuant to amount of its payment, that is big Taxpayer, Middle taxpayer, and small Taxpayer. Big taxpayers always get other amenity and facility even governmental to some years lately through Direktorat Jenderal Pajak (DJP) give appreciation to payer of biggest tax payment. This unfair treatment to small and middle Taxpayer. Level compliance of reporting and payment of big Taxpayer tax not yet better of course compared to level compliance of reporting and payment of middle Taxpayer lease and small Taxpayer.

In research, Writer formulate its the root of the matter become several things that is factors of influencing level compliance of Taxpayer, factors of pursuing the increasing of compliance of Taxpayer, how far affect classification of Taxpayer to its compliance level, factors of influencing the amount of payment of Taxpayer, do compliance levels influence the amount of payment of Taxpayer, and any kind of efforts to increase compliance.

In analyzing the problem used some theory supporting it for example tax definition, tax subject, tax object, tax function, compliance theory, and service of public. The theories used to make easy in analyzing data, so that can be taken a suggestion and conclusion.

Research conducted by using primary data that is questioner to Taxpayer, and interview to official functionaries and master about problem of compliance of reporting and payment of Taxpayer, and also Taxpayer data becoming research sample. Research also conducted by using data of secondary in the form of literature, scientific research, and rule arranging about compliance of reporting and payment of tax coming from law and also regulation.

Result of research indicate that reporting and payment of Taxpayer of KPP responders still less obedient that is ranging from fifty percent until seventy four percent, compliance of reporting of Annual SPT of PPh Badan and SPT Annual of PPh Section 21 still lower that is ranging from twenty six percent until thirty six percent, incompliance Taxpayer because of some factor for example obligation of tax considered to be burden, regulation of taxation is not all understood, and service ,of taxation still less quickly, classification of observation of Taxpayer have is effective, and increasing of compliance of reporting and payment of Taxpayer will improve the amount of payment of tax related to increasing of tax revenue.

To increase compliance of Taxpayer properly by efforts in the form of require exhortation and urge, and also giving of sanction to Taxpayer which is not obedient so that will fulfill tax obligation, require to be improved by observation to Annual SPT which sent over Taxpayer, the importance of more socialization to society in general and Taxpayer especially either through looking in the face and also media and electronic concerning important role of acceptance of tax for the development of nation, torn increase of observation of reporting and payment of Taxpayer to all Taxpayer group, to support amenity of reporting and payment of tax require to be quickened applying of reporting of tax base on Internet like e-Registration, e-SPT, and e-Filling and moderation of bureaucracy procedure and taxation system like forming of internal revenue with modem system to entire Indonesia."

"Self assessment system gives chance to the taxpayers? to calculate, tpo pay, and to report their tax liabilities by themselves. This system made by Directorate General of Taxes (DGT) as Indonesian tax administrator has three main tasks: servicing, guiding, and controlling. Taxpayers role in fulfilling their obligation is an important key toward voluntary compliance from its assessment system. Servicing is one of strategic step to optimize tax revenue. DGT has the obligation to support and motivate taxpayer?s effort in fulfilling their obligation by giving the best services.

This research describes the correlation between the tax services by the TPT (Integrated Servicing Spot) and Account Representative with taxpayer compliance to report their tax obligation. The tool to measure the tax servicing variable is Tangibles, Reliability, Responsiveness, Assurance, and Emphaty by the Integrated Servicing Spot officer and the Account Representative. Beside that, this servicing effect measures SPT compliance in long and sort term, and other compliance such as bookkeeping and tax cut; and these are the tools to measure taxpayer compliance variable.

This research uses quantitative approach with descriptive method for data analysis. This research is conduct in Jakarta Pademangan Tax Office. This research use purposive sampling or judgment sampling which is a sample based on criterion that have been formulated before by the researcher. Researcher uses survey method to the active corporate taxpayer in Jakarta Pademangan Tax Office. Based on Solvin formula, 98 samples have been taken. Data ?Processing is conducted by using SPSS (Statistical Package for Social Study) version 13.00 Hypothesis test between the tax services by the TPT (Integrated Servicing Spot) and Account Representative with taxpayer compliance reports their tax obligation variables show that there is a correlation but the correlation is weak. This research generally shows that services by Integrated Servicing Spot officer and the Account Representative are not fully good enough and they are not fully obedient to report their tax obligation (on bookeeing and tax cut). The researcher suggest that tax officer require improving tax services especially by improving the quality of services to the tax payers and the Account Representative must be closer to the taxpayers so that taxpayer can fulfill their obligation much better than they are doing now."

"Untuk meningkatkan pelayanan dan meningkatkan kepatuhan Wajib Pajak, Direktorat Jenderal Pajak menerapkan teknologi informasi dalam prosedur pemungutan pajak, melalui e-SPT, e-payment (MP3), e-registration, dan yang terbaru adalah layanan e-filing.Penelitian ini meneliti pengaruh penerapan modernisasi sistem administrasi perpajakan terhadap kepatuhan wajib pajak. Adapun pengaruh sistem administrasi dimaksud akan dipisahkan masing-masing aspeknya terhadap kepatuhan wajib pajak, yaitu e-payment, e-SPT, e-filing dan e-registration; baik secara bersama-sama ataupun parsial.Penelitian ini dilakukan dengan berlandaskan teori penerapan teknologi informasi, terutama pada organisasi pemerintah. Selain itu jugs digunakan teori kepatuhan Wajib Pajak.Penelitian ini menggunakan metode survei, dengan menyebarkan kuesioner pada Wajib Pajak di Kantor Pelayanan Pajak Penanaman Modal Asing (PMA) Dua. Metode pengambilan sample yang digunakan adalah Cluster Sampling. Data yang diperoleh dianalisis dengan metode regresi berganda.Berdasarkan analisis data yang dilakukan disimpulkan bahwa terdapat pengaruh dari keempat variabel independen secara simultan (bersamasama) terhadap kepatuhan Wajib Pajak di KPP PMA Dua_ Selain itu terbukti adanya pengaruh signifikan secara parsial dari variabel e-SPT, e-filling, e-registration dan e-payment terhadap kepatuhan Wajib Pajak di KPP PMA Qua. Dalam hal ini variabel e-SPT memiliki pengaruh paling besar terhadap kepatuhan Wajib Pajak, dibandingkan variabel independen yang lain.Berdasarkan hasil penelitian ini disarankan apabila Direktorat Jenderal Pajak, khususnya Kantor Pelayanan Pajak KPP PMA Dua ingin meningkatkan kepatuhan Wajib pajak dalam jangka pendek, maka dapat memprioritaskan pada penerapan e-SPT. Hal ini pada dasarnya telah dilakukan oleh KPP PMA Dua dengan pembentukan Satgas Penerimaan SPT Tahunan. Langkah serupa perlu diiakukan pada aspek lain dari penerapan teknologi informasi, agar mendapatkan respon yang lebih besar dari Wajib Pajak. Selain itu jugs perlu dilakukan sosialisasi pada masyarakat luas menyangkut pelaksanaan sistem teknologi informasi dalam administrasi perpajakan.Selain itu disampaikan saran untuk penelitian selanjutnya agar menguji variabel-variabel lain yang diperkirakan berpengaruh terhadap kepatuhan Wajib Pajak. Variabel lain yang dapat diuji pengaruhnya terhadap kepatuhan Wajib Pajak diantaranya : kode etik aparat pajak, kinerja account representative, tarif pajak dan sebagainya.

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To improve service and to improve tax compliance, Directorate General of Taxes applies information technology in imposition procedure, through e-SPT, e-payment (MP3), e-registration, and the newest service that is e-filing.This research analyzes the influence of applying modern system in tax administration system toward tax compliance. Influence of administration system will be dissociated by each of its aspect toward tax compliance; that are e-payment, e-SPT, e-filing and e-registration; either simultaneously or partially.This research is based on theory of implementation of information technology, especially for government. Beside that theory is also used theory of tax compliance.This research use survey method, by propagating questionnaires for taxpayer in KPP PMA Dua. Method to take the samples is by cluster sampling. Data obtained in this research analyzed with statistical method that is multiple regression.According to the data analysis as result of this research is concluded that there are significant influences from four independent variables simultaneously toward tax compliance in KPP PMA Dua. There is also found partial significant influence from variable e-SPT, e-filling, e-registration and e-payment to tax compliance in KPP PMA Dua. In this case, variable of e-SPT have biggest influence to tax compliance, compared to other independent variables.As consequence of this result, is suggested that if Directorate General of Taxes, especially KPP PMA Dua wish to improve tax compliance in short-range, hence can emphasize on applying of e-SPT. This matter basically have been conducted by KPP PMA Dua by forming Task Force for Acceptance of Annual SPT. Similar step require to be conducted at other aspect of application of information technology, so that it will get larger respon from taxpayer. Besides, it is also necessary to conduct socialization concerning implementation of information technology system in taxation administration.Based on the result of this research, is suggested that for research hereinafter to be testing other variables which estimated have an effect on tax compliance. Other variables that are able to test to tax compliance, among others are : code of conduct for tax officer, performance of account representative, tax rate and etcetera."

"Small Taxpayers Office represents one roof tax service which serves all kind of taxes. Taxpayers expect accurate services which are provided by tax officer. They expect immediate services as well. On the other side, due to maturity date of Tax Return, both of Monthly Tax Return and Annual Tax Return, usually, the taxpayers are getting increase.

This research describes about the service regarding the reporting of Monthly Tax Return and Annual Tax Return, due to its maturity date. The approach which is used on this research is qualitative approaching on descriptive disposition, and supported by quantitative data which are obtained from Small Taxpayers Office Jakarta Grogol Petamburan.

Based on the data, researcher is trying to make time calculating which is required by taxpayer is reporting Tax Return, by using queue theory which represents a quantitative theory. For instance, a queue theory constitutes of awaiting process conducted by taxpayers who request a services from service Provider Company. It is equivalent to taxpayer whom waiting services which are given by tax officer.

The result indicates that waiting time required by taxpayers is smaller than the existing practice. Hence, it is concluded that services for reporting Tax Return, both Monthly Tax Return and Annual Tax Return haven?t been effective yet. It is cause by lack services facilities, human resources, and the using of information system on Directorate General of Taxes ineffectively."