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"Badan Reserse Kriminal Mabes Polri sebagai Salah satu badan yang berada di bawah Mabes POLRI bertugas melaksanalcan Penyelidikan dan Penyidikan Tindak Pidana dalam rangka memberikan pelayanan publik kepada masyarakat selaku penggnma layanan yang diberikan oleh Mabes Polri. Pasca Reformasi pada tahun 1998 masyarakat selaku pengguna layanan menginginkan agar seluruh organisasi publik termasuk Polri untuk memberikan pelayanan yang memuaskan.Pada tahun 2002 dengan diundangkannya Undang-undang tentang Kepolisian yang mereposisi Polri dari organisasi militer menjadi dasar dan kepastian hukum untuk dilakukannya Transformasi Organisasi dalam rangka peningkatan kinerja organisasi. Polri telah melakukan beberapa hal untuk menyikapi Undang-undang No. 2 Tahun 2002, clengan melaksanakan pembahan clan pembaharuan seperti perubahan istilah kepangkatan, reorganisasi, dan lain-lain. Hal tersebut semata-mata dilakukan untuk pencapaian peningkatan kinerja organisasi Polri dalam memberikan pelayanan kepada masyarakat selaku pengguna layanan.Penelitian ini untuk mengetahui bagaimana kinerja organisasi Badan Reserse Kriminal Polri sebagai salah satu badan di bawah Mabes Polri yang memberikan pelayanan kepada publik berupa jasa penyelidikan dan penyidikan tindak pidana setelah dilalmkalmya transformasi organisasi Polri tersebut. Berbeda dengan pengukuran kinerja yang selama ini dilakukan oleh Polri yang menggunakan pendekatan pengukuran kinerja organisasi militer, pada penelitian ini penulis menggunakan pendekatan pengukuran yang lebih komprehensif yaitu pendekatan balanced scorecard. Melalui pengukuran kinerja dengan pendekatan Balanced Scorecard akan dilakukan pengukuran terhadap perspektif finansial, dan perspektif non finansial yaitu kepuasan pelanggan, bisnis internal, serta pembelajaran dan pertumbuhan.Populasi dalam penelitian ini adalah para Penyidik Badan Reserse Kriminal Mabes Polri selaku responden internal, serta para masyarakat selaku pengguna jasa pelayanan yang membuat Iaporan pengaduan dalam bentuk laporan polisi selaku responden eksternal.Berdasarkan hasil penelitian diketahui bahwa secara keseluruhan kinerja. organisasi Badan Reserse Kriminal Mabes Polri adalah dalam kondisi cukup baik. Berdasarkan kinerja financial yang diukur dengan menggunakan indikator penyerapan anggaran, memperoleh skore 75 % atau mendapat penilaian sedang, dengan beberapa catatarl tentang efisiensi dan efektifitas anggaran yang kurang baik diakibatkan oleh sistem pembiayaan yang cenderung kepada pendekatan budget oriented. Sehingga menimbulkan tidak efektif dan efisiennya pembiayaan terhadap organisasi. Perspektif kinerja pelanggan dengan menggunakan indikator tingkat kepuasan pelanggan memperoleh penilaian cukup. Disamping ilu bahwa nilai tersebut adalah nilai minimal. Catatan lainnya arltara harapan dan fakta yang dialami para pelanggan dari kelima unsur dari perspektif pelanggan selisihnya adalah minus atau tidak sesuai dengan harapan pelanggan.Perspektif kinerja bisnis internal yang diukur dengan menggunakan indikator inovasi memperoleh nilai cukup atau nilai minimal. Demikian pula dengan perspektif kinerja pembelajaran dan pertumbuhan memperoleh juga mendapatkan nilai minimal atau cukup serta catatan bahwa sistim informasi mendapat nilai tidak baik.Badan Reserse Kriminal Mabes Pclri perlu melakukan retransformasi secara konseptual dengan menggunakan referensi Balanced Scorecard. Karena berdasarkan hasil pengulcuran dengan menggunakan alat ukur Balanced Scorecard terlihat bahwa kinerja organisasi Badan Reserse Kriminal Polri masih belum sesuai dengan harapan lingkungan rnasyarakat. Demikian pula berdasarkan hasil wawancara, pengamatan, dan apa yang dilakukan oleh Bareskrim Polri hanya sebatas reposisi, reorganisasi, perubahan istilah kepangkatan dan lain-lain.

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The Criminal Affairs Agency is one of the Agencies under the Police Headquarter of the Republic of Indonesia that functions to conduct investigation and surveillance of criminal acts in the framework of providing public services to the society as service users. After the reform period in 1998 the society as the service users wished that all public organizations including the police provided satisfactory services.

In year 2002 with the issue of Law conceming the reposition of the Police from military organization had become the basis and legal certainty to conduct organizational transformation in the framework of the improvement of organizational performance. The Police had made several efforts in response to Law Number 2 Year 2002 through conducting such changes and reforms as police ranks nomenclatures changes, organizational restructuring and others. Such measures were conducted ln response to achieving the organizational performance improvement in the Police organization in providing public services to the society as the service users.

The research was conducted in the framework of finding out the performance of the Criminal Affairs Agency as one of the Agencies under the Police Headquarter of the Republic of Indonesia that functions to provide public services to the society in a form of investigation and surveillance of criminal acts after the Police Organizational Transformation. Unlike the military performance indicators that the Police used to employ, In this research the writer employed more comprehensive indicators using the balance scorecard approach. With this approach the indicators towards financial perspectives and non-financial perspectives, that is, customer satifactions," internal business, and 'learning and development were conducted.

The research population was the investigators of the Criminal Affairs Agency of the Police Headquarter of the Republic of Indonesia as the internal respondents and the society as the external respondents that made complaint reports in a form of police report as service users.

Based on the results of the research it was found out that the whole organizational performance of the Criminal Affairs Agency of the Police Headquarter of the Republic of Indonesia was in the relatively satisfactory condition. Based on the financial performance indicated by the indicators of budget expenditure it obtained 75 score or received a modest score with several notes concerning the budget inefficiency and lneffectiveness as a result of the system of expenditure that had the tendency of budget-oriented approach.

The perspectives of the users performance using the customer satisfaction indicators obtained sufhclent score ,in other words, it received minimum score. Another point to be paid attention to was the fact that there was a gap between the expectations of the customers and the reality of the five elements, in other words, they were not in congruence with their expectations.

As for the perspectives of the internal business performance indicated using innovation indicators it obtained sufficient or minimum score. It also went the same for the perspectives of learning and development which received sufhcient or minimum score with a note that the information system also received unfavourable Score.

It is, therefore, necessary that the Criminal Affairs Agency of the Police Headquarter of the Republic of Indonesia conducts retransformation conceptually using balance scorecard reference. This is because based on the results of the indicators it showed that the performance of the agency was not yet in congruence with the expectations of the society. It went the same with the results of the interview, the observations, and what had been done by the agency which merely conducted such things as reposition, organizational restructuring, changes in rank nomenclatures and other trivial matters."

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"Pertumbuhan jumlah klinik di Indonesia semakin meningkatkan kompetisi antar klinik. Klinik yang mampu beradaptasi dari tantangan dan memiliki performance yang baik akan dapat mengatasi ancaman dan dapat bertahan hidup serta terus berkembang. sehingga setiap klinik perlu memperhatikan hal yang mempengaruhi organizational performance. Entrepreneurial leadership, enterpreneurial orientation, dynamic capability dan innovation capability yang memberikan pengaruh juga pada organizational performance Klinik. Penulisan ini dilakukan dengan melakukan survey dengan jumlah 541 responden pemilik/ pimpinan klinik yang beroperasi di Indonesia. Setelah dilakukan cleansing data digunakan 385 responden Klinik. Penelitian dengan melakukan uji empiris melalui metode kuantitatif dan structural equation model-partial least square (SEM-PLS). Hasil analisis menunjukkan bahwa entrepreneurial leadership mempengaruhi organizational performance melalui mediasi enterpreneurial orientation, dynamic capability dan innovation capability secara positif dan signifikan. Penelitian ini menegaskan pentingnya klinik meningkatkan kapasitasnya yang mencakup setiap variabel dalam penelitian, dimana setiap variabel memiliki peran signifikan dalam menciptakan performance yang tinggi untuk klinik dapat memenangkan kompetisi.

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The growth in the number of clinics in Indonesia is further increasing competition between clinics. Clinics that are able to adapt to challenges and have good performance will be able to overcome threats and can survive and continue to grow. So every clinic needs to pay attention to things that affect organizational performance. Entrepreneurial leadership, entrepreneurial orientation, dynamic capability and innovation capability which also have an influence on the Clinic's organizational performance. This writing was carried out by conducting a survey with a total of 541 respondents who are owners/leaders of clinics operating in Indonesia. After the cleansing was carried out, 385 Clinic respondents were used. The research was conducted by conducting empirical tests through quantitative methods and structural equation model-partial least square (SEM-PLS). The results of the analysis show that entrepreneurial leadership affects organizational performance through the mediation of entrepreneurial orientation, dynamic capability and innovation capability positively and significantly. This study emphasizes the importance of clinics increasing their capacity which includes every variable in the research, where each variable has a significant role in creating high performance for the clinic to win the competition."

"Skripsi ini membahas mengenai prosedur penganggaran berbasis kinerja yang diterapkan pada kementerian dan lembaga di Indonesia. Penelitian ini adalah penelitian kualitatif dengan desain deskriptif. Data-data diperoleh dari pengumpulan data dari internet yang berupa regulasi pemerintah. Regulasi dianalisis mengenai perkembangan dokumen perencanaan dan peganggaran, serta kesesuaian prosedur penganggaran berbasis kinerja dengan teori.Hasil analisis menyimpulkan perlu penambahan indikator kinerja yang dikaitkan dengan anggaran pada beberapa dokumen. Penelitian ini juga menyimpulkan bahwa perlu penambahan komponen lain untuk melengkapi dokumen perencanaan dan penganggaran Indonesia agar sesuai dengan teori.

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This research analyzes the performance-based budgeting procedure which are implemented in Indonesia, ministries and institutions. This is a qualitative research which use descriptive designs. The regulations are collected from Indonesia government website. Procedures and regulations are analyzed development and their suitability with the theory.

This research concludes that, several document format can be improved by adding performance indicator compared the budget. The research also concluded that addition of other components necessary to make the planning and budgeting documents fit the theory."

"Skripsi ini membahas tentang evaluasi dan perbaikan atas implementasi sistem manajemen kinerja di perusahaan tambang logam mulia dan mineral di Indonesia. Sistem manajemen kinerja di perusahaan yaitu berbasis balanced scorecard. Dalam skripsi ini menggunakan analisis data primer berupa wawancara dengan beberapa responden dan pengamatan langsung, serta data sekunder berupa dokumen/laporan yang menyangkut sistem manajemen kinerja perusahaan. Hasil dari penelitian ini menemukan bahwa sistem manajemen kinerja di perusahaan tambang mineral dan logam mulia perlu dilakukan perbaikan. Penelitian ini menyarankan agar untuk mengimplementasikan balanced scorecard harus dilakukan dengan penjabaran strategi terlebih dahulu dan penelaahan yang mendalam tentang konsep balanced scorecard; sistem manajemen kinerja perusahaan berbasis balanced scorecard harus diukur dan dimonitor secara berkelanjutan, serta strategy map dan balanced scorecard yang telah disusun agar dikomunikasikan secara sistematis dan terorganisir dengan baik kepada seluruh karyawan.

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The focus of this study is to discusses the evaluation and improvement of the implementation of performance management systems in Companies Precious Metals Mining and Minerals in Indonesia. The corporate performance management system is based on balanced scorecard. This study is using an analysis on a primary data by an interview and observation and a secondary data by a document about balanced scorecard.

This study found that the current system should be to repaired. This study suggests that to implement the balanced scorecard should be done with describing the strategy by strategy map and deep study for the balanced scorecard’s concept; performance management system should be measured and controled continuously; some strategic objective on balanced scorecard is adjusted and balanced scorecard should be communicated to all employees effectively."

"Dalam menghadapi ketidakpastian lingkungan dan disrupsi yang timbul dari sisi teknologi, perubahan kebutuhan konsumen, persaingan, permintaan pasar dan regulasi; perusahaan media membutuhkan strategic agility untuk senantiasa lincah beradaptasi dan merespon perubahan. Kompetensi Teknologi Informasi yang didukung perangkat rutinitas perusahaan serta kesiapsiagaan daya wirausaha akan menjadi keunggulan bersaing yang diharapkan dapat membentuk strategic agility untuk membantu organisasi dalam pencapaian kinerja. Penelitian ini diadakan dalam konteks Industri Media Cetak, Online dan TV di Indonesia, dengan unit analisa adalah unit kerja/departmen/ bisnis unit. Dengan pendekatan kuantitatif dan menggunakan perangkat Smart PLS.

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In facing environmental uncertainty and disruption triggered by technological update, customer and market demand changes, competition and regulation strategic agility is needed by media firms to be able to adapt, to response and to survive. IT Competencies that embedded with Organization Routines, and Entrepreneurial Alertness will create competitive advantage in order to shape Strategic Agility to enable the firm in achieving Organizational Performance. This research conducted in the context of Media Industry in Indonesia, toward the department or business unit as unit of analysis. Using quantitative method and Smart PLS application."

"Penelitian ini bertujuan untuk menguji pengaruh intellectual capital terhadap kinerja keuangan perusahaan, pertumbuhan perusahaan dan nilai pasar perusahaan. Dengan menggunakan model Pulic-Value Added Intellectual Coefficients (VAIC), penelitian ini menguji hubungan antara efisiensi value added (VAIC) dari tiga sumber daya utama perusahaan (aset fisik, human capital, dan structural capital) dengan kinerja keuangan perusahaan (ROE, NPM), pertumbuhan perusahaan (GR), dan nilai pasar perusahaan (MBV). Data yang digunakan adalah perusahaan padat Intellectual Capital, yaitu perusahaan sektor Automotive and Allied, Telekomunikasi, dan Real Estate and Property yang terdaftar di Bursa Efek Indonesia pada tahun 2008-2010. Hasil penelitian menunjukkan bahwa intellectual capital (VAIC) berpengaruh terhadap kinerja keuangan perusahaan (ROE, NPM), pertumbuhan perusahaan (GR), dan nilai pasar perusahaan(MBV). VACA berpengaruh signifikan positif terhadap Kinerja keuangan (ROE) dan nilai pasar perusahaan (MBV), sedangkan VAHU hanya berpengaruh terhadap kinerja keuangan (ROE,NPM).

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The purpose of this study is to investigate the relation between intellectual capital, financial performance, Corporate Growth, and fimrs market value. By using Pulic’s- Value Added Intellectual Capital (VAIC), this research examine the relationship between the efficiency of value added (VAIC) by three major component of firms resources (physical asset, human capital, and structural capital) and explore the relation between intellectual capital and financial performance (ROE, NPM), Corporate Growth(GR), and firms market value (MtBV). Data are drawn from corporate with High-IC Intensive that is Company from Sector Automotive and Allied , Telecommunications, and Real Estate and Property Listed in Indonesia stock Exchange for three years (2008-2010).

The result show that intellectual capital have a significant affect to financial performance (ROE,NPM) , corporate growth (GR), and firms market value (NPM). VACA affect positively the financial performance(ROE) and firms market value (MBV),while VAHU affect positively financial performance(ROE, NPM) only."