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"Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library services can decrease staff workloads while improving speed and access for customers. Real-life lessons and visual examples from libraries who have implemented these systems provide a customizable model for your library to achieve the same goals, from offering virtual library cards, to program registration for your patrons online."

"From technology giants to major airlines to government agencies, the landscape is littered with the shells of once-promising enterprises that failed to do one thing: converge their impressive technology initiatives with their business strategies. With countless opportunities lost and billions wasted, these examples provide a much needed wake up call that it is time to institutionalize a set of repeatable management practices to successfully run an organization. "The Power of Convergence" makes the case and lays the groundwork for a new understanding of the role of technology in business. No technology should be developed or deployed without a full vision of how it advances business goals, addresses customer needs, or both. Beyond that, technology should be so tightly inter twined with strategy that the two drive each other, with each at the ready when market opportunity materializes however suddenly. With compelling examples of successes and failures at organizations from Ford Motor Company to the FBI, "The Power of Convergence" provides the framework and mechanisms for uniting business and technology, seeding horizontal collaborations and partnering opportunities, and capturing strategic possibilities created through convergence."

"[This text provides significant orientations and criteria of success for the effective implementation and use of innovative technologies, notably on the importance of stakeholder ownership and the creation of entrepreneurial ecosystems which will enable their sustainability., This text provides significant orientations and criteria of success for the effective implementation and use of innovative technologies, notably on the importance of stakeholder ownership and the creation of entrepreneurial ecosystems which will enable their sustainability.]"

"Spells out surefire strategies for success in an entertaining, and practical way. This book reveals inside secrets of successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who can spread the word far and wide-online and off."