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"Corak kebudayaan Indonesia tidak terlepas dari pengaruh sejarah kolonialisme Belanda. Bentuk interaksi dalam waktu yang lama mempengaruhi budaya Belanda dan Indonesia, sehingga menghasilkan bentuk budaya baru tanpa menghilangkan budaya aslinya atau yang disebut sebagai akulturasi. Proses ini khususnya tercermin dalam aspek bahasa, kuliner, dan arsitektur Belanda di Indonesia. Untuk meninjau proses tersebut, rumusan masalah penelitian adalah bagaimana akulturasi budaya Belanda dan Indonesia di restoran Huize Trivelli. Metode penelitian kualitatif diterapkan dengan landasan teori akulturasi dari Redfield, Linton, Herskovits, dan Koentjaraningrat, serta teori kebudayaan terbuka oleh Ralph Linton. Data dianalisis melalui hasil observasi dan wawancara yang terkumpul selama kunjungan ke restoran Huize Trivelli. Hasil penelitian menunjukkan bahwa restoran Huize Trivelli mengimplementasikan akulturasi budaya Belanda dan Indonesia dan menciptakan pengalaman dalam aspek bahasa, kuliner, dan arsitektur yang harmonis. Restoran ini dapat menjadi sebuah simbol dari interaksi kedua budaya yang saling terintegrasi.

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The cultural landscape of Indonesia is deeply intertwined with the legacy of Dutch colonialism. The prolonged interaction between the two societies has significantly influenced both Dutch and Indonesian cultures, giving rise to a unique hybrid culture through a process known as acculturation. This phenomenon is particularly evident in the Dutch influences on the Indonesian language, cuisine, and architecture. This study aims to explore the acculturation process between Dutch and Indonesian cultures as exemplified by Huize Trivelli restaurant. Employing a qualitative research methodology, this study is grounded in acculturation theories articulated by Redfield, Linton, Herskovits, and Koentjaraningrat, as well as Ralph Linton's open culture theory. Data were meticulously gathered through observations and interviews conducted during an onsite visit to Huize Trivelli restaurant. The findings reveal that Huize Trivelli restaurant successfully integrates Dutch and Indonesian cultural elements, creating a harmonious blend in terms of language, culinary offerings, and architectural design. The restaurant serves as a significant emblem of the cultural interplay between Dutch and Indonesian traditions, demonstrating a seamless fusion that respects and preserves the essence of both cultures."

"Penelitian ini membahas tentang pengaruh consumer-based brand equity terhadap brand loyalty dengan dimediasi oleh customer satisfaction dalam industri restoran terutama cake shop. Pengolahan data dalam penelitian ini menggunakan Structural Equation Modeling (SEM) dengan program LISREL 8.70.Hasil penelitian ini menunjukkan bahwa tiga dari lima consumer-based brand equity berpengaruh positif dan signifikan terhadap customer satisfaction, dan customer satisfaction berpengaruh positif dan signifikan terhadap brand loyalty.

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This research aims to analyze the effects of store consumer-based brand equity to brand loyalty, mediated by customer satisfaction in the context of restaurant especially cake shop. Data were analyzed using Structural Equation Modeling (SEM) with LISREL 8.70 software.

The result of this research suggest that three out of five consumer-based brand equity indicate positive and significant effect toward customer satisfaction, and customer satisfaction indicate positive and significant effect toward brand loyalty."

"ABSTRAKPenelitian ini bertujuan untuk menganalisis pengaruh stimulus lingkungan toko dan merchandise terhadap respon pelanggan. Penelitian dilakukan dengan mengambil subjel pelanggan IKEA Alam Sutera dengan sampel sebanyak 225 pelanggan. Data diperoleh melalui data kuesioner secara langsung. Analisis data dilakukan dengan structural equation modeling dengan bantuan program Amos. hasil penelitian menunjukkan bahwa: 1 Stimulus lingkungan toko yang mencangkup sosial, desain dan ambient berpengaruh positif dan signifikan terhadap evaluasi afektif dan kognitif lingkungan toko; 2 Merchandise berpengaruh positif dan signifikan terhadap evaluasi afektif dan kognitif merchandise; 3 Evaluasi afektif dan kognitif toko berpengaruh positif dan signifikan terhadap respon pelanggan IKEA Alam Sutera; dan 4 Evaluasi afektif dan kognitif merchandise berpengaruh positif dan signifikan terhadap respon pelanggan IKEA Alam Sutera.

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ABSTRACTThis study aims to analyze the effect of store environment stimulus and merchandise on customer response. The study was conducted by taking the subjects of IKEA Alam Sutera customers with a sample of 225 customers. Data obtained through questionnaire data directly. Data analysis was done by structural equation modeling with the help of Amos program. the results of the study indicate that 1 Stimulus store environment that covers social, design and ambient have positive and significant influence to affective and cognitive evaluation of store environment 2 Merchandise has a positive and significant impact on affective and cognitive merchandise evaluation 3 The affective and store cognitive evaluation has a positive and significant impact on customer response of IKEA Alam Sutera and 4 Affective and cognitive merchandise evaluations have a positive and significant impact on IKEA Alam Sutera customer response."

"Skripsi ini meneliti tentang perbedaan respon antara konsumen yang loyal dan non loyal terhadap promosi penjualan yang dilakukan gerai-gerai kopi Jakarta. Starbucks, Coffee Bean & Tea Leaf, Bengawan Solo, Anomali Coffee, Spinelli Coffee. Penelitian ini menggunakan kuesioner online dan kertas. Berhasil mendapatkan valid respon sebanyak 124 warga Jakarta yang mempunyai kegemaran minum kopi. Skripsi ini menggunakan uji perbedaan yang akan diuji menggunakan mann-whitney untuk jenis loyalitasnya dan menggunakan kruskal wallis untuk mengetahui loyalitas menurut SES nya. Hasil dari penelitian kami adalah benar-benar terdapat perbedaan responantara pelanggan loyal dan non loyal. Pelanggan non loyal cenderung mudah tergiur oleh tawaran-tawaran promosi penjualan sedangkan pelanggan loyal cenderung memegang teguh gerai favoritnya. Walaupun pelanggan loyal tidak memungkiri bahwa mereka juga menunggu diadakannya promosi di gerai favoritnya. Namun promosi penjualan yang diadakan gerai lain tidak akan mempengaruhi loyalitasnya. Jadi, promosi yang diadakan gerai favorit justru menambah nilai plus bagi pelanggan loyal. Sedangkan ternyata fakta mengatakan bahwa terdapat perbedaan responterhadap promosi penjualan pada faktor SES seperti pengeluaran, jenis kelamin dan umur.

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The focus of the study is difference reaction among brand loyalist and non-loyalist in respect to coffeehouses sales promotion suck as Starbucks, CoffeeBean & Tealeaf, Excelso, Bengawan Solo, Anomali Coffee and Spinelli Coffee. This research using online and paper questionnaire, with up to 124 valid response, this research using difference test analysis. Mann-whitney for testing loyalty difference and kruskal wallis to test the SES loyalty difference.

Result of this research shows that there is really exist consumer behavior differentiation between loyalist and non-loyalist. Non-loyalist are really easily allure and switch to another brand due to sales promotion while loyalist tend to stick to their favorite brand despite sales promotion. But loyalist still find sales promotion is favorable and delightful and can enhanced their loyalty status to their favorite brand. In other hand difference consumer respon behavior are someway influenced by SES factor such as gender, expense and age."

"Keberhasilan pemasaran jasa pelayanan rumah sakit sangat ditentukan oleh pemahaman organisasi terhadap perilaku konsumen yang menjadi pelanggannya, terutama pada organisasi yang ingin mengembangkan Relationship Marketing. Dengan memahami perilaku pelanggan, organisasi dapat menerapkan upaya-upaya pemasaran yang jitu dan bertumpu pada kebutuhan dan keinginan pelanggan sehingga mampu meningkatkan keuntungan dan citra perusahaan.RS Omni Medical Center dalam dua tahun ini meluncurkan program Member Club sebagai upaya mempertahankan pelanggan loyal dengan strategi Relationship Marketing. Namun dari 1000 pelanggan loyal yang ditawarkan hampir 80% memberikan respon negatif, meskipun sampai saat ini mereka tetap memanfaatkan pelayanan RS Omni Medical Center. Sebagai lanjutan dari pengamatan di atas, dilakukan suatu studi kasus dengan pendekatan kualitatif dan kuantitatif untuk menemukan faktor-faktor yang menyebabkan pelanggan loyal memberikan respon negatif terhadap program tersebut, terutama dari sisi konsumen. Metode yang dilakukan adalah wawancara mendalam dengan beberapa pelanggan loyal yang tidak mengembalikan aplikasi dan memahami permasalahan, dilanjutkan dengan melakukan survey per telepon terhadap 83 responden serta melengkapinya dengan data sekunder dari rumah sakit.Hasil penelitian menunjukkan bahwa meskipun banyak alasan yang dikemukakan pelanggan terutama yang berkaitan dengan masalah pelayanan dan fasilitas Member Club yang ditawarkan, namun penelitian ini menyimpulkan bahwa respon negatif terhadap program Member Club ternyata berhubungan dengan Customer Behavior pelanggan loyal ini. Ditemukan tiga faktor dari Customer Behavior yang berhubungan dengan respon negatif tersebut yaitu motivasi, pengaruh kelompok dan sub-budaya pelanggan. Dan pengamatan diketahui bahwa program Member Club RS Omni Medical Center memang belum memperhatikan ketiga faktor tersebut.Untuk membuat Member Club ini menjadi program Relationship Marketing yang berhasil, manajemen RS disarankan mengevaluasi kembali program Member Club. Perlu dibuat program Member Club yang cocok dengan Customer Behavior pelanggannya dan memperhatikan faktor motivasi, pengaruh lingkungan dan sub-budaya pelanggan. Hal yang tidak kalah penting untuk keberhasilan program ini adalah menciptakan produk yang memenuhi karakteristik yang diinginkan pelanggan.

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Analysis Caused Factors that Loyal Customers of OMC Hospital Give Negative Responses to OMC's Member Club Program, 2002 Success in services marketing of hospital has been driven by organization understanding about behavior of the customers, especially in organization which wants to improve Relationship Marketing. By understanding behavior of customers, the organization can make right marketing efforts that based on customer needs and wants, makes profits and improves the organization image.

In two recent year the Omni Medical Center Hospital released Member Club program as an effort to retain loyal customer with Relationship Marketing strategy. From 1000 loyal customers who were sent the applications, almost 80% gave negative responses, although they still use Omni Medical Center Hospital's services until now. As a follow up on the above observation, a case study was undertaken through qualitative and quantitative approaches. The study was designed to find factors that loyal customers gave negative responses to this program, especially from customers side. Deep interviews were conducted with five loyal customers who didn't turn back the applications and understood the topic, and continued with phone survey to 83 responder. The study was completed by the secondary data from this hospital.

Although many reasons were told by customers especially related with services and Member Club facilities, the study concluded the negative responses were caused and related by Customer Behavior of the loyal customers. The study found three factors in Customer Behavior related with customer's negative responses. There were motivation, group influence and sub-culture. From observation, the Member Club was not focus on the three factors.

To make the Member Club become successful Relationship Marketing program, the hospital management is suggested to re-evaluate this program. Focus to Customer Behavior especially on motivation, group influence and sub-culture are needed when the new Member Club will be made. The most important thing to success this program is creating product that meet customer needs and wants."