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Hasil Pencarian

Ditemukan 5111 dokumen yang sesuai dengan query
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Sydney: CCH Australian, 1988
346.066 PRO
Buku Teks  Universitas Indonesia Library
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Sydney: CCH Australia Limited, 1980
346.066 UND
Buku Teks  Universitas Indonesia Library
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Fraine, Harold G.
Homewood : Richard D. Irwin, 1962
368 FRA v
Buku Teks  Universitas Indonesia Library
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Vidal, Eduardo
London: Global Law and Business, 2011
343.052 6 VID u
Buku Teks SO  Universitas Indonesia Library
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Pakasi, Soepartinah
Surabaya: Airlangga University Press, 1979
155.4 SOE p
Buku Teks SO  Universitas Indonesia Library
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Grayson, Leslie E.
New York: John Wiley & Sons, 1981
333.823 2 GRA n
Buku Teks SO  Universitas Indonesia Library
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Thomas, Spencer
Lansdowne Place Hove: East Sussex Wayland , 1979
338.88 THO m
Buku Teks  Universitas Indonesia Library
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Lutfiani
"Persaingan bisnis dalam meningkatkan pelayanan yang tidak diikuti dengan perbaikan dari dalam perusahaan menyebabkan keluhan pelanggan pada periode Januari 2019 – Desember 2021 mencapai 736 keluhan. Keluhan yang mengalami keterlambatan penanganan berjumlah 554 keluhan. Keluhan yang tidak diselesaikan dengan cepat, staf yang lambat dalam menanggapi keluhan dan informasi keadaan pegiriman muatan tambang tidak rutin dilaporkan kepada pelanggan menjadi penyebab dari keluhan yang disampaikan oleh pelanggan. Penyebab keluhan belum teratasi menjadi fokus penelitian yaitu bagaimana cara mengatasi penyebab keluhan pelanggan sehingga dapat mengurangi keluhan pelanggan dimasa yang akan datang. Usulan perbaikan penyebab keluhan dengan peningkatan kemampuan staf dengan memberikan berbagai pelatihan untuk dapat menangani keluhan pelanggan yang bersifat umum dan khusus, simulasi perancangan proses penanganan keluhan dengan menghilangkan aktivitas yang tidak bernilai tambah. Hasil simulasi adalah perbandingan waktu siklus as-is dan to-be keluhan melalui email 28,30 menit, melalui telepon 21,57 menit dan melalui whatsapp 7,88 menit. Perbandingan aktivitas as-is dan to-be keluhan melalui email sebanyak 5 aktivitas, melalui telepon 1 aktivitas dan melalui whatsapp 5 aktivitas. perbandingan as-is dan to-be keluhan yang dapat ditangani melalui email 4 keluhan, melalui telepon 7 keluhan dan melalui whatsapp 4 keluhan
Business competition in improving services that are not followed by improvements from within the company caused customer complaints in the period January 2019 – December 2021 to reach 736 complaints. Complaints that experienced delays in handling 554 complaints. Complaints that are not resolved quickly, staff who are slow in responding to complaints and information on the condition of mining cargo customers are not routinely reported to the cause of complaints submitted by customers. The causes of complaints that have not been resolved have become the focus of research, namely how to overcome customer complaints so that they can reduce customer complaints in the future. Proposed complaints improvement by increasing staff capacity by providing various trainings to be able to handle general and specific customer complaints, designing complaint handling processes by eliminating non-value added activities. The simulation results are a comparison of the cycle time of complaints that will come via email 28.30 minutes, by telephone 21.57 minutes and via WhatsApp 7.88 minutes. Comparing current activities and complaints that will come via email as many as 5 activities, by phone 1 activity and via whatsapp 5 activities. Comparison of current and future complaints that can be handled via email 4 complaints, by telephone 7 complaints and via WhatsApp 4 complaints."
Depok: Fakultas Teknik Universitas Indonesia, 2022
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UI - Tesis Membership  Universitas Indonesia Library
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Lu Lu Salmi Ersyanjani
"[ABSTRAK
Meningkatnya konsumsi energi Tiongkok telah menjadikan Tiongkok sebagai
negara pengkonsumsi energi terbesar sekaligus juga sebagai negara pengimpor
energi terbesar. Hal ini menjadikan energi sebagai komponen strategis dalam
kebijakan luar negeri dan keamanan nasional Tiongkok dengan mendorong
National Oil Companies (NOCs) nya untuk mencari sumber minyak di luar
negeri. Sikap Tiongkok yang terlihat antusias dalam membantu NOCs mencari
pasokan minyak diluar negeri kemudian menimbulkan anggapan yang beragam.
Kepemilikan pemerintah Tiongkok yang cukup besar terhadap NOCs nya semakin
memperkuat spekulasi tentang kepentingan non-komersil Tiongkok melalui
ekspansi NOCs. Kepentingan pemerintah dianggap lebih besar dibandingkan
kepentingan perusahaan karena dianggap menjaga stabilitas politik dan
kelanggengan rezim pemerintahan dalam suatu negara. Selain itu, NOCs juga
dianggap memegang peran penting dalam perekonomian Tiongkok dan dapat
mempengaruhi dinamika regional maupun internasional karena tidak hanya
mendapat perhatian International Oil Company melainkan juga perhatian negaranegara lain. Oleh sebab itu, ekspansi NOCs sering dikaitan dengan hubungan antar negara, negara dan NOCs, maupun NOCs, dan IOC.
Untuk itu tulisan ini akan mencoba untuk melihat dominasi dua kepentingan
dalam ekspansi yang dilakukan NOCs Tiongkok di luar negeri, yakni dominasi kepentingan negara atau kepentingan perusahan.

ABSTRACT
The increased energy consumption has made Tiongkok as the largest energy
consumption as well as the largest energy importer in the world. This makes the
energy as a strategic component in the foreign policy and national security of
Tiongkok by encouraging its National Oil Companies (NOCs) to seek oil
resources abroad. Tiongkok attitude, which seemed enthusiastic in helping NOCs
seek overseas oil supply then leads to the different assumption about that.
Ownership sizable of Tiongkok government in its NOCs then strengthens the
speculation about Tiongkok's non-commercial use through the expansion of
NOCs. Government interests are considered greater than the interests of the
company because they maintain political stability and permanence of the regime
in a country. In addition, the NOCs are also thought to play an important role in
China's economy and could affect regional and international dynamics due to not
only get attention International Oil Company, but also the attention of other
countries. Therefore, NOCs often are associated with the expansion of relations
between states, nations and NOCs, and the NOCs, and the IOC.
So, this paper will try to see the dominance of the two interests in the expansion of Tiongkok NOCs, namely the dominance of the state interests or business interests., The increased energy consumption has made Tiongkok as the largest energy
consumption as well as the largest energy importer in the world. This makes the
energy as a strategic component in the foreign policy and national security of
Tiongkok by encouraging its National Oil Companies (NOCs) to seek oil
resources abroad. Tiongkok attitude, which seemed enthusiastic in helping NOCs
seek overseas oil supply then leads to the different assumption about that.
Ownership sizable of Tiongkok government in its NOCs then strengthens the
speculation about Tiongkok's non-commercial use through the expansion of
NOCs. Government interests are considered greater than the interests of the
company because they maintain political stability and permanence of the regime
in a country. In addition, the NOCs are also thought to play an important role in
China's economy and could affect regional and international dynamics due to not
only get attention International Oil Company, but also the attention of other
countries. Therefore, NOCs often are associated with the expansion of relations
between states, nations and NOCs, and the NOCs, and the IOC.
So, this paper will try to see the dominance of the two interests in the expansion of Tiongkok NOCs, namely the dominance of the state interests or business interests.]"
2015
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UI - Tugas Akhir  Universitas Indonesia Library
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